Renee Naylor
Tiaro,QLD
Summary
Comitted to maintaining positive communications and relationships with clients, and housing agencies. Expertise in providing housing services, supporting clients in maintaining housing goals and performing thorough housing inspections. Excellent case management, recordkeeping and problem-solving capabilities.
Overview
14
14
years of professional experience
Work History
Housing Officer
Department Of Housing
Maryborough
07.2022 - Current
- Conducted home inspections to identify safety issues and repairs and property conditions.
- Met with housing tenants to answer questions, address concerns and clarify policies and procedures.
- Calculated tenant rent amounts to prepare allocations.
- Coordinated with local agencies to provide housing and prevent homelessness.
- Tracked and monitored rental payments.
- Referred clients to appropriate community agencies and organizations to meet clients needs.
- Established and maintained relationships with key stakeholders.
Administration Assistant
Prison Health – Wide Bay Mental Health Services
Maryborough Correctional Centre, Queensland
Marlborough, QLD
03.2016 - 07.2022
- Health
- Alcohol and other Drugs (AODS) - The Village - Hervey Bay 2019, February (5/52)
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Offered technical support and troubleshot issues to enhance office productivity.
- Prepared weekly employee work schedules to meet operational needs.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
Court Officer
Queensland, Maryborough Correctional
Maryborough Qld
01.2015 - 03.2016
- Processed workflows related to specific areas of court processes.
- Sorted, stamped and filed wide variety of legal and judicial materials.
- Handled database management for specific areas of law.
- Reviewed presented documents for compliance to standards.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Managed company schedule to coordinate calendar and arrange travel.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Brigade Training and Support Officer
Queensland Fire And Rescue Service
Brisbane
01.2010 - 04.2014
- Wrote detailed narrative reports for use in investigations.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
- Reported safety and fire hazards observed on routine patrols and during inspections.
- Coordinated operations with other emergency service groups.
- Conducted regular reviews of operations and identified areas for improvement.
Education
Certificate 3 Aged Care -
First Aid/CPR -
First Aid
2023
Skills
- Good communication
- Teamwork and interpersonal skills
- Organizational skills
- Self management
- Relevant work experience
- Computing skills
- Problem solving
- Resilience
- Competencies:
- Recfind
- CMS
- Content Manager
- Home
- Word
- Excel
- Referrals and Networking
- Data Analysis
- Client Needs Assessments
Timeline
Housing Officer
Department Of Housing
07.2022 - Current
Administration Assistant
Prison Health – Wide Bay Mental Health Services
Maryborough Correctional Centre, Queensland
03.2016 - 07.2022
Court Officer
Queensland, Maryborough Correctional
01.2015 - 03.2016
Brigade Training and Support Officer
Queensland Fire And Rescue Service
01.2010 - 04.2014
Certificate 3 Aged Care -
First Aid/CPR -
First Aid