Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Reshma Prajapati

Brisbane,QLD

Work Preference

Job Search Status

Not actively looking

Work Type

Full TimePart Time

Location Preference

On-Site

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience

Work History

Customer Service

DMart Store
Ahmedabad
01.2015 - 07.2018
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Tracked customer service cases and updated service software with customer information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Maintained up-to-date knowledge of product and service changes.

Education

MBA - Accounting And Business Management

Holmes Institute
Brisbane
10.2020

Bachelor of Computer Application - Computer Science And Programming

Some-lalit Collage
Ahmedabad
03.2012

Skills

  • Spreadsheets
  • Grammar
  • Proofreading
  • Microsoft Excel
  • Account Management
  • Money Handling Abilities
  • Retail Sales Customer Service
  • Tax Software
  • Project Management Abilities
  • Order Processing
  • Monitoring
  • Strong Analytical and Problem-Solving Skills
  • Filing
  • Technical Support
  • Microsoft Word
  • Microsoft PowerPoint

Languages

Gujarati
Native or Bilingual
Hindi
Native or Bilingual
English
Full Professional

Timeline

Customer Service

DMart Store
01.2015 - 07.2018

Bachelor of Computer Application - Computer Science And Programming

Some-lalit Collage

MBA - Accounting And Business Management

Holmes Institute
Reshma Prajapati