Toni Shannon
Conondale,QLD
Summary
Adept at leveraging exceptional customer service and Microsoft Office Suite proficiency, I significantly enhanced client satisfaction and operational efficiency at Chemist Warehouse. My proactive approach in streamlining processes and fostering strong client relationships, coupled with my knack for meticulous data management, consistently drives superior outcomes.
Overview
16
16
years of professional experience
Work History
Customer Service
EG Group
12.2023 - 09.2024
- Delivered exceptional customer service, addressing client inquiries promptly and professionally.
- Personalized customer service guidelines and performance measures specific to branch.
- Delivered exceptional customer service, addressing client concerns promptly and effectively.
- Provided excellent customer service, resolving complaints promptly and professionally.
- Enhanced customer service by addressing inquiries and resolving issues promptly.
- Assisted stock workers and customer service agents throughout shifts.
- Provided excellent customer service through communication and interpersonal skills.
- Enhanced branch operations by streamlining customer service processes.
- Provided excellent customer service, answering questions and addressing concerns promptly.
- Developed strong working relationships with clients, providing exceptional customer service.
- Streamlined customer service processes for increased efficiency and effectiveness.
- Upheld high standards for customer service and led by example.
- Provided exceptional customer service by addressing inquiries quickly and professionally.
- Developed loyal customer base by providing excellent customer service.
- Greeted customers warmly to provide exceptional customer service.
- Implemented new customer service policies to maximize satisfaction and loyalty.
- Delivered exemplary customer service and warmly greeted guests.
- Implemented strategies to increase customer service satisfaction ratings.
- Streamlined customer service protocols to boost satisfaction rates.
- Enhanced store reputation with excellent customer service and professional demeanor.
- Strengthened client relationships through consistent communication and excellent customer service.
- Improved store layout for easier navigation, leading to quicker customer service.
- Achieved consistent customer service excellence, maintaining positive attitude under pressure.
- Delivered exceptional customer service, addressing concerns and providing product information.
- Maintained strong customer relations and effective customer service standards.
- Collaborated with team members to ensure seamless customer service experiences.
- Provided excellent customer service, resolving client concerns efficiently and effectively.
- Increased repeat business through exceptional customer service and followups.
- Developed a deep understanding of customer service principles and customer service best practices.
- Followed up with customers about customer service.
- Enhanced store reputation through exceptional customer service and friendly interactions.
Customer Service
EG Group
06.2023 - 12.2023
- Delivered exceptional customer service, addressing client inquiries promptly and professionally.
- Supported sales initiatives by providing excellent customer service training sessions.
- Delivered exceptional customer service, addressing client concerns promptly and effectively.
- Provided excellent customer service, resolving complaints promptly and professionally.
- Enhanced customer service by addressing inquiries and resolving issues promptly.
- Assisted stock workers and customer service agents throughout shifts.
Customer Service
Chemist Warehouse
12.2022 - 06.2023
- Optimized retail space utilization by creating efficient floor plans that enhanced shopping experience for customers.
- Assisted pro shop staff with merchandise restocking, enhancing overall retail efficiency.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Supported store manager in overseeing day-to-day operations, ensuring smooth functioning of the retail space.
- Efficiently managed inventory levels of supplies and retail products while minimizing waste.
- Executed visually appealing merchandising layouts according to company guidelines, capturing consumer attention in crowded retail environments.
- Balanced multiple priorities effectively while working under tight deadlines in a fast-paced retail setting.
- Provided training to retail staff on proper merchandising techniques, enhancing overall store presentation quality.
- Mentored junior employees by sharing knowledge about best practices in retail management.
- Implemented visual merchandising techniques that maximized retail space utilization while showcasing products effectively.
- Streamlined store operations for increased efficiency, incorporating staff training on best practices in retail management.
- Enhanced product knowledge among retail staff by conducting informative training sessions and workshops.
- Maintained strict adherence to visual merchandising guidelines, ensuring brand consistency throughout the retail environment.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Improved customer experience by maintaining an organized and visually appealing retail space.
Administrative Assistant
Pestpac Pest Control
11.2021 - 11.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Retail Sales
Shaver Shop
06.2018 - 11.2021
- Demonstrated versatility within the role by performing various duties including retail sales support, data entry, and mailroom functions.
- Trained new employees on company policies, procedures, and best practices in retail sales techniques.
- Participated in ongoing training programs to stay up-to-date on industry trends and best practices for retail sales associates.
- Increased retail sales through strategic merchandising, product education, and upselling techniques during appointments.
- Boosted retail sales by developing and executing comprehensive marketing strategies.
- Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
- Trained new retail sales consultants, imparting essential product knowledge and sales skills for success on the job.
- Assisted pro shop staff with retail sales, ensuring accurate transactions and inventory control.
- Trained new staff members on company policies, procedures, and best practices for retail sales success.
- Developed strong relationships with vendors to ensure timely delivery of high-quality products for both professional use and retail sales.
- Created targeted action plans to increase Type brand awareness and stimulate retail sales.
- Participated in ongoing training sessions to stay current on industry trends and best practices for bath retail sales associates.
- Boosted retail sales through effective product demonstrations and educating clients on proper application techniques.
Farm Handb
Forestvale Potatoes
12.2008 - 01.2010
- Participated in seasonal harvest activities including picking fruits and vegetables, sorting produce, and preparing products for market sales or storage.
- Trained new farm hands in efficient work methods and safety practices, fostering knowledgeable and safety-conscious team.
- Enhanced farm safety by implementing updated protocols, reducing occurrence of accidents and injuries on farm.
Education
Hillston Central School
Hillston NswSkills
- Customer service and satisfaction
- Customer service focus
- Customer service improvement
- Customer service and engagement
- Delivers exceptional customer service
- Friendly customer service
- Customer service mindset
- Excellent customer service skills
- Customer service experience
- Fast food customer service
- Retail sales customer service
- Customer service training
- Customer service documentation
- Outstanding customer service
- Attentive customer service
- Client relations and customer service
- Customer Query Handling
- Pharmacy support services
- Data entry
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Data organization
- Deadline oriented
- Records management
- Professional and mature
- Calendar management
- Filing and data archiving
- Invoice processing
- Documentation and reporting
- Relationship building
- Mail handling
- Meticulous attention to detail
- Microsoft PowerPoint
- Document management
- Data management
- Spreadsheets
- Prioritization
- Document control
- Multi-line phone systems
- Spreadsheet management
- Client relations
- Multi-line phone proficiency
- Resourceful
- Records administration
- Tech-Savvy
- Confidential document control
- Complex Problem-solving
- Documentation and control
- Spreadsheet development
- Internal communications
- Internet research
- Workflow optimization
- Bookkeeping
- Database administration
- Letter preparation
- Supervising staff
Timeline
Customer Service
EG Group
12.2023 - 09.2024
Customer Service
EG Group
06.2023 - 12.2023
Customer Service
Chemist Warehouse
12.2022 - 06.2023
Administrative Assistant
Pestpac Pest Control
11.2021 - 11.2022
Retail Sales
Shaver Shop
06.2018 - 11.2021
Farm Handb
Forestvale Potatoes
12.2008 - 01.2010
Hillston Central School