Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
References
Timeline
Generic

Martina Tozievska

Lalor

Summary

A kind, bubbly and dedicated individual aspiring to create a positive, safe environment for all children. Determined to creating an engaging space in which all children feel safe to express themselves whilst promoting their social and emotional development. An aspiring paediatric nurse, I love supporting and caring for kids of all ages and therefore believe I can be an excellent addition to your team!

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pharmacy Assistant

Chemist Warehouse
11.2018 - Current
  • Greeted customers and responded to product queries with friendly, knowledgeable assistance
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly
  • Participated in continuous education workshops to stay updated on latest pharmacy/store practices and regulations
  • Ensured clean and organized work environment, complying with safety and hygiene standards
  • Worked in a team environment to ensure shelves have been stocked and all assigned tasks have been complete
  • Attended to customers with a constant smiles and a positive attitude at registers

Casual Retail Assistant

TK Maxx
09.2021 - 11.2024


  • Interacted with customers proactively, identifying their individual needs and offering suitable product recommendations
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Resolved customer complaints with kindness, patience and empathy
  • Provided comprehensive product training for new employees, promoting teamwork and skill development
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.

Education

Bachelors of Nursing -

Victoria University
Melbourne, VIC

VCE -

Lalor Secondary College
Melbourne, VIC
12.2020

Skills

    - De-escalating situations

    - Time management

    - Multitasking

    - Customer service

    - Teamwork and collaboration

    - Problem-solving

    - Excellent communication

    - Critical thinking

Certification

- Basic life support
- Suicide Prevention Gatekeeper Program (QPR - Institute)

- Suicide Alertness certificate (SafeTalk)
- S2 & S3 certificate (SIRCIND002)
- Working with Children Check
- National Police Check
- NDIS Check

Languages

English
Native or Bilingual
Macedonian
Full Professional

Interests

In my free time, I enjoy completing escape rooms, watching movies and spending time with my friends and family!

References

Available upon request

Timeline

Casual Retail Assistant

TK Maxx
09.2021 - 11.2024

Pharmacy Assistant

Chemist Warehouse
11.2018 - Current

Bachelors of Nursing -

Victoria University

VCE -

Lalor Secondary College

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Martina Tozievska