Segen Chol
Roselands,NSW
Summary
A sales-driven professional focused on achieving results by actively engaging with customers and building strong rapport. Demonstrates a successful history of nurturing customer relationships and closing sales. Committed to providing exceptional customer service and surpassing sales targets.
Overview
7
7
years of professional experience
Work History
Employment consultant
Campbell Page
07.2022 - Current
- Managed caseloads of up to 40 monthly clients in search of gainful employment.
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Proofread and edited clients' resumes to improve interview chances.
- Developed job leads in order to increase placements.
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
- Forged relationships with employers to gain insight into job openings and career opportunities.
- Updated client records to reflect personal information, qualifications and career aspirations.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
Customer Consultant
Centrelink, Services Australia
12.2021 - 03.2022
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns regarding payment/claims.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Responded proactively and positively to rapid change regarding policies around vaccination certificates.
- Developed and updated databases to handle customer data regarding their vaccination certificates.
- Listened to customers in actively to assess issues and provide accurate information.
- Assisted customers with logins and troubleshooting, providing accurate information and guidance to foster satisfaction.
Youth Support Worker
Africause
08.2018 - 11.2021
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Developed and maintained relationships with partner organizations to facilitate access to youth-related resources.
- Developed and maintained relationships with community organizations and agencies.
Labourer
Eire Workforce, Civ2Con
01.2017 - 01.2018
- Operated forklift to load, unload and move timber supplies from one destination to another.
- Updated daily logs and discussed activities such as output, materials usage and equipment concerns to address and resolve problems affecting production.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Installed drywall, siding and other structural components.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Mixed and poured concrete for variety of projects.
- Helped with erecting scaffolding and ladders.
- Completed tear-down of existing structures to prepare for new construction.
- Worked fast to complete tasks and meet daily deadlines.
- Moved controls to properly position tools and workpieces, set specific feeds, and determine cut depths for optimal operations.
Education
Bachelor of Applied Business Management - Business
Griffith University
OnlineCertificate II in Security Operations - Security And Protective Services
ISTA
Certificate III in Civil Construction
01.2020
Certificate II in Engineering Studies -
Victoria Polytechnic
Melbourne, VIC01.2012
Skills
- Service-Orientation
- Time Management
- Customer Relations
- Sales Expertise
- Issue and Complaint Resolution
- Outstanding Communication Skills
- Managing Multiple Tasks
- Customer Relationship Management
- Problem Resolution
- Team Coordination and Oversight
- Quality Assessment and Assurance
- Behaviour Support
- Case File Management
- Job Applicant Interviews
- Train Employees
- Employment Listing Management
Timeline
Employment consultant
Campbell Page
07.2022 - Current
Customer Consultant
Centrelink, Services Australia
12.2021 - 03.2022
Youth Support Worker
Africause
08.2018 - 11.2021
Labourer
Eire Workforce, Civ2Con
01.2017 - 01.2018
Bachelor of Applied Business Management - Business
Griffith University
Certificate II in Security Operations - Security And Protective Services
ISTA
Certificate III in Civil Construction
Certificate II in Engineering Studies -
Victoria Polytechnic
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