Revati Sawdekar
Summary
Service Desk Analyst with months of inside and field experience analyzing and solving challenging IT issues. Relentless troubleshooter with persistence and customer service orientation to leave no service problem unsolved. Ambitious go-to person thriving under pressure and empathize with and support stressed-out clients.
Overview
7
7
years of professional experience
Work History
Service Desk Analyst
NEC Australia
11.2022 - 01.2024
- Engaged in user support interactions via telephone, chat and email platforms.
- Analyzed and resolved IT problems to achieve complete resolution for customers with minimal productivity loss.
- Uninstalled and reinstalled basic software applications, resolved username problems, verified proper hardware and software setup, resolved network connectivity issues and corrected email irregularities.
- Documented solutions and troubleshooting steps concisely in ticketing system and alerted other team members of new service solutions.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained positive working relationship with fellow staff and management.
Online Team Member
Woolworths
10.2021 - 11.2022
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Assisted teammates with daily tasks during peak periods.
- Followed application instructions closely and reviewed deliveries to minimize errors.
Journalism Intern
Dainik Savera
04.2017 - 09.2017
- Gathered information and developed perspectives about news subjects through research, interviews and observation.
- Researched story background information to provide complete and accurate information.
- Analyzed and interpreted news and information received from various sources to broadcast information.
- Revised work to meet editorial approval or fit time or space requirements.
- Created tightly written news stories crafted from reliable sources.
Education
Professional Year - Information Technology
Performance Education
02.2023
Master of Business Information System - Information Technology
Torrens University Australia
Adelaide, SA12.2021
Bachelor Of Mass Media - Journalism
K.C.College
05.2018
Skills
- Hardware configuration
- Software upgrades
- LAN/WAN
- Service desk support
- Technical troubleshooting
- Microsoft Windows & Office
- Active Directory, Remote Management Tools, SCCM
- Team management
- Communication
Reference
Available upon request.
Timeline
Service Desk Analyst
NEC Australia
11.2022 - 01.2024
Online Team Member
Woolworths
10.2021 - 11.2022
Journalism Intern
Dainik Savera
04.2017 - 09.2017
Professional Year - Information Technology
Performance Education
Master of Business Information System - Information Technology
Torrens University Australia
Bachelor Of Mass Media - Journalism
K.C.College