Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Reza Adeli

Kensington,NSW

Summary

Retail professional with 2 years of experience running a mobile phone shop, selling all major brands with a focus on Apple products. An Apple fan since the iPhone 6, with deep technical knowledge of phone specs including CPU, display, RAM, body materials, and camera systems. Skilled in delivering tailored recommendations, clear product explanations, and excellent customer service in fast-paced retail settings. Passionate about Apple’s ecosystem and committed to helping customers find the right tech solutions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Sales Assistant

Arsalan Phone Store
02.2022 - 05.2025
  • Delivered exceptional customer service by understanding customer needs and offering personalized recommendations for smartphones, accessories, and service plans.
  • Demonstrated strong sales skills, converting inquiries into purchases and achieving consistent daily targets.
  • Maintained up-to-date knowledge of mobile devices, tech accessories, and emerging technology trends to educate customers and provide accurate information.
  • Supported customers post-purchase with product setup, troubleshooting, SIM activation, and data transfer services.
  • Ensured a smooth retail customer experience through efficient inventory management, order fulfillment, and in-store support.
  • Handled multi-tasking in a fast-paced environment while maintaining attention to detail and problem-solving under pressure.
  • Fostered customer loyalty by building relationships and ensuring repeat visits through trustworthy advice and excellent service.
  • Managed all aspects of the business including operations, sales, customer service, and vendor coordination.
  • Maintained a clean and organized retail space aligned with brand presentation standards.
  • Greeted customers and helped with product questions, selections, and purchases.

Car Dealer

Renault Group
10.2020 - 02.2022
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Provided ongoing support to customers post-sale, addressing any concerns or issues promptly and professionally.
  • Boosted dealership revenue by consistently meeting and exceeding sales targets.
  • Participated in regular training sessions to stay informed about new vehicle models, features, and technologies as they were released.
  • Collaborated with the finance team to secure optimal financing options for customers.
  • Leveraged social media platforms to engage with prospective customers and share relevant information about available inventory and promotions.
  • Coordinated test drives for interested buyers, ensuring a positive experience that showcased each vehicle''s performance capabilities fully.
  • Worked closely with service department staff to address any maintenance or repair needs for customer vehicles promptly.
  • Answered telephone and email inquiries from potential customers.

Education

Bachelor of Science - Food Science And Engineering

Tehran University
Tehran
09-2020

Skills

  • Customer Service Excellence
  • Sales & Product Recommendations
  • Apple Product Knowledge (iPhone, iPad, Mac, Services)
  • Mobile Phone Specifications (CPU, Display, RAM, Camera, etc)
  • Data Transfer & Device Setup (Old to New Phone)
  • Technical Support & Troubleshooting
  • Retail Operations & POS Systems
  • Personalized Customer Solutions
  • Inventory & Stock Management
  • Fast-Paced Multitasking
  • Communication & Active Listening
  • Upselling & Cross-Selling
  • Brand Representation
  • Problem Solving
  • Team Collaboration
  • Technology Trend Awareness

Certification

Current Driver's License

Full working rights

Timeline

Retail Sales Assistant

Arsalan Phone Store
02.2022 - 05.2025

Car Dealer

Renault Group
10.2020 - 02.2022

Bachelor of Science - Food Science And Engineering

Tehran University

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Reza Adeli