Zeinah Jaber
GLASSONS
1
Certification
5
years of professional experience
Energetic retail professional with a strong focus on delivering exceptional customer service in high-pressure environments. Proven ability to enhance customer satisfaction and contribute to sales growth through effective team collaboration and visual merchandising. Committed to upholding brand standards and maintaining a welcoming atmosphere.
Work History
Retail Sales Assistant
3 Months- Provide high-quality customer service in a high-volume outlet retail store environment.
- Assist customers with product selection, styling, and fitting room inquiries to drive sales.
- Process cash and POS transactions efficiently while maintaining accurate register balances.
- Assist with visual merchandising, floor replenishment, and maintaining store presentation.
Laser Technician / Beauty Assistant
3 Months- Performed laser treatments and assisted with aesthetic procedures while consulting with clients to recommend suitable treatments
- Ensured strict hygiene and safety standards to protect client well-being
- Delivered clear aftercare advice to enhance client satisfaction and treatment effectiveness
- Provided high-quality customer service to foster positive client relationships
- Managed bookings, client records, and follow-up appointments
Customer Service Assistant
6 Months- Provided friendly, face-to-face customer service in fast-paced retail environment, enhancing customer satisfaction
- Promoted activities and services, increasing customer engagement and contributing to sales growth
- Maintained cleanliness and safety standards by organizing and tidying environment, fostering a welcoming atmosphere
Shift Manager
11 Months- Drove daily performance by meeting operational and service KPIs in a high-volume environment
- Led by example on the floor, motivating team members to achieve targets
- Delivered consistent customer service standards to enhance brand experience
- Managed stock flow, replenishment and peak-period efficiency
- Maintained strong presentation, cleanliness and operational standards
- Managed daily cash intake by counting out registers and tabulating profits.
Crew Trainer
2 Years 8 Months- Trained team members to deliver exceptional customer service while adhering to operational and brand standards
- Enhanced sales performance by prioritizing speed, service quality, and consistency
- Maintained visual and cleanliness standards throughout the store to ensure a positive customer experience
Education
Bachelor of Business
Ongoing
Skills
Time management
Upselling and Cross-selling
Cash Handling & POS Systems
Stock Replenishment & Inventory
Visual Merchandising & Store Presentation
Problem Solving & Complaint Handling
Customer engagement
Customer rapport
Passion for makeup
skincare
and beauty trends
Teamwork & Communication
Teamwork and sales awareness
Customer Service Excellence
Sales & KPI Achievement
Certification
- Certificate III in Retail
- Certificate II in Hospitality
- First Aid & CPR Certified
- 1:1 Professional Make up Course - Sherre Morris (3-Day Intensive)
Timeline
Retail Sales Assistant
GLASSONS
05.2026 - CurrentRead More
Laser Technician / Beauty Assistant
Revive Aesthetics
01.2026 - 04.2026Read More
Customer Service Assistant
Frenzy Park
06.2025 - 12.2025Read More
Shift Manager
McDonald’s Bankstown
10.2024 - 09.2025Read More
Crew Trainer
McDonald’s Bankstown
02.2022 - 10.2024Read More
University of Technology Sydney (UTS)
Bachelor of Business
Read More