Rhia Sharma
MELBOURNE
Summary
Claims Service Consultant experienced in claims processing and communication. Enhanced customer satisfaction and loyalty through strategic problem-solving and collaboration. Contributed to timely resolutions and exceptional service experiences while efficiently managing service orders and workflow.
Overview
2
2
Languages
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Claims Service Consultant
Allianz Insurance
Melbourne
03.2014 - Current
- Assisted clients with policy inquiries and coverage options.
- Processed claims efficiently to ensure timely resolutions.
- Guided customers through online account management tools.
- Collaborated with underwriters to assess risk and coverage needs.
- Provided training for new consultants on service protocols.
- Resolved customer issues by coordinating with various departments.
- Maintained up-to-date knowledge of insurance products and regulations.
- Enhanced customer satisfaction by delivering exceptional service experiences.
- Participated in team meetings to discuss potential solutions for improving customer experience.
- Utilized problem solving skills while dealing with difficult situations involving dissatisfied customers.
- Demonstrated knowledge of company products and services, including pricing plans and features.
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Processed payments for services rendered in a timely manner.
- Established positive relationships with key stakeholders both internally and externally.
- Educated customers about the features and benefits of different services offered by the company.
- Mentored junior staff members on best practices when interacting with customers via telephone or email.
- Collaborated with other departments within the organization to ensure that all requests were handled efficiently.
- Kept up-to-date on current technological advancements in order to improve efficiency in providing quality service.
- Claims negotiation
Claims Service Consultant
Allianz Insurance
Melbourne
03.2014 - Current
- Assisted clients with policy inquiries and coverage options.
- Processed claims efficiently to ensure timely resolutions.
- Guided customers through online account management tools.
- Collaborated with underwriters to assess risk and coverage needs.
- Provided training for new consultants on service protocols.
- Resolved customer issues by coordinating with various departments.
- Maintained up-to-date knowledge of insurance products and regulations.
- Enhanced customer satisfaction by delivering exceptional service experiences.
- Handled incoming calls from customers regarding product or service orders.
- Participated in team meetings to discuss potential solutions for improving customer experience.
- Utilized problem solving skills while dealing with difficult situations involving dissatisfied customers.
- Developed strategies to increase customer loyalty and retention rates.
- Gave informative presentations at events to reach new clientele.
- Demonstrated knowledge of company products and services, including pricing plans and features.
- Mentored junior staff members on best practices when interacting with customers via telephone or email.
- Collaborated with other departments within the organization to ensure that all requests were handled efficiently.
- Analyzed data from surveys to identify areas where improvements could be made in customer service delivery processes.
Education
Masters in Personal Management - Labor Law
MFIMS
Pune, Maharashtra 02.1997 - 03.1999
Skills
- Claims processing
- Policy analysis
- Risk assessment
- Effective communication
- Problem solving
- Team collaboration
- Time management
- Conflict resolution
- Complaint resolution
Languages
English
First Language
Hindi
Advanced (C1)
C1
Accomplishments
- Have achieved top performance award for more than 3 years.
- Have had an opportunity to lead a team for new claims lodgement.
- Have assisted the new recruits through an assistant line where I am able to assist and resolve enquiries of the new trainees.
Timeline
Claims Service Consultant
Allianz Insurance
03.2014 - Current
Claims Service Consultant
Allianz Insurance
03.2014 - Current
Masters in Personal Management - Labor Law
MFIMS
02.1997 - 03.1999