Rhiannon Hancock
Booval,Australia
Summary
Enthusiastic and experienced veterinary nurse seeking a transition into the health, wellness, and holistic space. Passionate about client service, and contributing to a positive, empowering community environments. Currently studying Matwork and Reformer Pilates and looking for a part-time opportunity that allows me to grow within a wellness-focused business.
Overview
13
13
years of professional experience
Work History
Social Media Coordinator & Veterinary Nurse
Groodles Australia
01.2021 - Current
- Liaise with dog guardians to coordinate breeding programs and care
- Create social media content with consistent content and tone
- Create and manage content for social media platforms
- Maintain personnel records and updated internal databases to support document management.
- Manage email communications and scheduling
- Point of call for any veterinary issues that arise
- Engage with the community and represent the brand’s values online
- Work collaboratively with team members across various roles
- Handle sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Veterinary Nurse
Greater Springfield Veterinary
01.2020 - Current
- Manage email and phone communications with clients
- Work in fast paced and front facing role
- Maintain accurate medical records and complete administration tasks daily
- Enhance patient scheduling efficiency by streamlining appointment booking processes.
- Offer supportive, understanding service during sensitive or emotional situations
- Provide high-level animal care and client support in a busy clinical setting
- Collaborate with a multidisciplinary team in a high-pressure environment
- Enhanced staff training initiatives through mentoring new veterinary nurses on clinical protocols and best practices.
- Uphold high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Prepare surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Run diagnostic procedures and in-house pathology
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
Animal Attendant
RSPCA Queensland
10.2017 - 01.2020
- Assisted members of the public with adoptions and animal care guidance
- Answered phones and provided excellent client service
- Assisted in the development of marketing materials highlighting adoptable animals, leading to increased interest from potential adopters.
- Coordinated off-site adoption events increasing visibility of animals available for adoption.
- Completed data entry and responded to email inquiries
- Developed relationships with local businesses to secure donations for food, supplies, and fundraising events.
- Implemented individualized behavior modification plans for challenging cases resulting in successful adoptions.
- Handled animals safely and conducted behavioural assessments
- Improved animal care by providing daily feeding, grooming, and exercise routines.
Service Team Member
Coles Supermarket
01.2013 - 09.2016
- Operated checkouts and processed cash and EFTPOS payments
- Demonstrated flexibility in scheduling by working various shifts as needed, including weekends and holidays, exhibiting reliability as a team member.
- Issued refunds and assisted with customer queries
- Used point-of-sale systems and tracked sales data
- Conducted routine maintenance tasks such as cleaning equipment or restocking supplies, ensuring smooth daily operations.
- Provided friendly, reliable customer service
Education
Certified Instructor (In Progress) - Anatomy, Matwork & Reformer Pilates
Studio Pilates
Brisbane 01-2025
Certificate IV - Veterinary Nursing
TAFE Queensland
01.2020
High School Certificate -
Ipswich Girls’ Grammar School
01-2013
Skills
- Client communication (verbal and written)
- Customer service and reception experience
- Phone and email etiquette
- Administrative support and data entry
- Social media content creation
- Team collaboration and adaptability
- Critical thinking and multitasking
- Enthusiastic and quick to learn
Hobbies and Interests
- Holistic Health
- Pilates & Yoga
- Being part of a wellness-minded community
- Going for walks outdoors and trying new matcha cafés
- Reading a good book
- Content creation
Timeline
Social Media Coordinator & Veterinary Nurse
Groodles Australia
01.2021 - Current
Veterinary Nurse
Greater Springfield Veterinary
01.2020 - Current
Animal Attendant
RSPCA Queensland
10.2017 - 01.2020
Service Team Member
Coles Supermarket
01.2013 - 09.2016
Certified Instructor (In Progress) - Anatomy, Matwork & Reformer Pilates
Studio Pilates
Certificate IV - Veterinary Nursing
TAFE Queensland
High School Certificate -
Ipswich Girls’ Grammar School
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