Rhiannon McGurgan
Summary
A skilled Barista with extensive experience in specialty coffee preparation and customer engagement, notably at Down The Street, Melbourne. Demonstrated expertise in espresso machine operations, grind adjustment, and milk texturing, Coupled with a friendly and outgoing demeanour.
Additional work experience outside of the service industry, including in the construction and agricultural sector, benefiting an excellent work ethic and adept earning capabilities.
Overview
6
6
years of professional experience
Work History
Barista
Little Collins CBD Dispensary
07.2024 - 11.2024
- Knowledgeable operation of espresso machine.
- Dialing in coffee machine to recipe.
- Maintaining a quality pour time and shot with grind adjustments throughout the day.
- Quality texturing of various plant based milks in vegan cafe setting.
- Responsibilities across all aspects of FOH service.
- POS and cash handling.
- Independent opening and closing of shop front.
- Maintaining presentable and clean shop space.
- Promptly gained adequate knowledge on CBD benefits to be able to confidently offer information on various products available in store.
Barista
Down The Street
11.2022 - 01.2024
- Dialling in Synesso MVP machine to recipe every morning prior to service.
- Serving up to 12kgs worth of coffee during a 7 hour service
- Regularly taste espresso pour to assure quality product.
- Adjusting grind on two separate grinders throughout service to maintain recipe.
- Proficiency in both high volume shots, milk texturing and latte art,
- Maintain ongoing relationships with customers to promote friendly environment, without impeding on work efficiency.
- Responsibilities across all FOH operations including stocktake, cash handling, use of POS system and till counting
- Knowledgeable recommendations of retail coffee beans.
- Preparation of batch brew/filter coffee.
- Preparation of various hot beverages including Chai, hot chocolates and teas.
Barista/Allrounder
Two Feet First
01.2019 - 02.2020
- Pouring shots to recipe during early morning rush
- General venue upkeep
- Customer service, use of POS and cash handling
- Assisting with social media posts
Education
Certificate - Responsible Service of Alcohol
Galaxy Training
06-2021
Certificate - Control Traffic With Stop-slow Bat
COVE Training
02-2020
Certificate - Implement Traffic Management Plan
COVE Training
02-2020
Certificate IV - Hospitality
Chisholm TAFE
Melbourne11-2016
Skills
- Milk texturing
- Specialty coffee knowledge
- Grind adjustment
- Latte art
- Espresso machine operations
- Quality control
- Friendly and outgoing
- Opening and closing duties
- Active listener
- Exceptional customer service
- New hire training
- Display case merchandising
Additional Work History
Momentum Traffic Control / Traffic Controller
April 2020 - January 2021 Melbourne
Marree Hotel / Bartender/All-rounder
April 2021 - August 2021 Marree SA
Brantina Farm / Farm Hand
November 2021 - February 2022 Margaret River WA
Vasse Felix / Vineyard Hand
February 2022 - April 2022 Margaret River WA
Royal Carrangarra Hotel / All-rounder
April 2022 - August 2022 Tambo QLD
Lazy Lizard Tavern and Caravan Park / All-rounder
August 2022 - November 2022 Pine Creek NT
Daylesford Hotel / Bartender
April 2023
Timeline
Barista
Little Collins CBD Dispensary
07.2024 - 11.2024
Barista
Down The Street
11.2022 - 01.2024
Barista/Allrounder
Two Feet First
01.2019 - 02.2020
Certificate - Responsible Service of Alcohol
Galaxy Training
Certificate - Control Traffic With Stop-slow Bat
COVE Training
Certificate - Implement Traffic Management Plan
COVE Training
Certificate IV - Hospitality
Chisholm TAFE
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