Summary
Overview
Work History
Education
Skills
Timeline
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Rhiannon Taurima

Bahrs Scrub

Summary

Versatile and dynamic, with a proven track record at Sportsgirl and Rockmans, I excel in customer service and POS system operation. Demonstrated ability to enhance customer satisfaction and streamline operations, leading to increased efficiency and sales. Skilled in adapting to diverse customer needs with patience and a keen fashion sense, ensuring high levels of repeat clientele.

Overview

14
14
years of professional experience

Work History

Retail Assistant

Sportsgirl
07.2024 - Current

Sales stylist.

  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Managed efficient cash register operations.

Hairdresser

Owner: Mack Hair
01.2019 - 06.2024
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Answered over Number phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
  • Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
  • Owned and ran my own business for 7years
  • Maintained regular client list and successfully handled walk-in customers.
  • Processed payments, entering sales in register for prompt customer service.

Retail Assistant

Taking Shape
04.2013 - 10.2017
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.

Retail Store Manager

Rockmans
05.2011 - 01.2014
  • Optimized store displays and appearance via strategic merchandising.
  • Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Education

Certificate III - Hairdressing

Logan Institute Of TAFE
Loganlea, QLD

Year 12 -

Alexandra Hills SHS
Brisbane, QLD
11.2001

Skills

  • Customer service
  • Customer assistance
  • Patience and empathy
  • Time management capabilities
  • Cash register operation
  • POS system operation
  • Cash handling accuracy
  • POS systems
  • Adaptability and resilience
  • Payment processing
  • Upselling strategies
  • Fashion sense and styling

Timeline

Retail Assistant

Sportsgirl
07.2024 - Current

Hairdresser

Owner: Mack Hair
01.2019 - 06.2024

Retail Assistant

Taking Shape
04.2013 - 10.2017

Retail Store Manager

Rockmans
05.2011 - 01.2014

Certificate III - Hairdressing

Logan Institute Of TAFE

Year 12 -

Alexandra Hills SHS
Rhiannon Taurima