Rhys Healy
Ellenbrook,WA
Summary
Proactive Manager with a proven track record, enhancing team performance and customer satisfaction through expert problem-solving and effective employee training. Skilled in quality assurance and workplace safety, I fostered a cohesive culture, achieving significant improvements in operations. My approach to leadership and and creativity drives excellence and positive outcomes and is well observed in the theatre world
Overview
3
3
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
10.2021 - Current
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
Bachelor Of Creative Arts - Theatre Arts
Curtin University
Perth, WASkills
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Handling Customer Complaints
- Delegating Work
- Quality Assurance
- Payment Processing
Timeline
Shift Manager
McDonald's Restaurant
10.2021 - Current
Bachelor Of Creative Arts - Theatre Arts
Curtin University
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