Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhys Kooy

Electrona,TAS

Summary

I am seeking a position where I can learn new skills, expand my current knowledge and grow. I work exceptionally well both individually and as a team and am highly flexible with tasks and roles. I believe my experience, punctuality, and hard working attitude make me a perfect fit for this role.

Overview

7
7
years of professional experience

Work History

Crew Member

McDonald's
12.2017 - 02.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

College

02.2019 - 11.2020
I spent this time focusing on my college education

Host, Reception, Cafe

Bounce Inc
04.2022 - 09.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Customer Service Consultant

Telstra
09.2023 - Current
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
  • Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
  • Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.

Education

Tasmanian Certificate of Education -

Hobart College
Mount Nelson, TAS
11.2022

Certificate II Industrial Media & Technology -

Hobart College
Mount Nelson, TAS
11.2022

-

First Aid Certificate

-

Working With Vulnerable People Certificate

Skills

  • Inbound Call Management
  • Customer Service
  • Customer Relations
  • Product Sales
  • Technical Support
  • Complaint Handling

Timeline

Customer Service Consultant

Telstra
09.2023 - Current

Host, Reception, Cafe

Bounce Inc
04.2022 - 09.2023

College

02.2019 - 11.2020

Crew Member

McDonald's
12.2017 - 02.2019

Tasmanian Certificate of Education -

Hobart College

Certificate II Industrial Media & Technology -

Hobart College

-

First Aid Certificate

-

Working With Vulnerable People Certificate

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Rhys Kooy