Damien Praschifka
Tumby Bay,SA
Summary
Motivated Shift Supervisor at Hungry Jack's, adept in strategic planning and conflict resolution, significantly enhancing crew efficiency and customer satisfaction. Skilled in inventory control and customer grievance resolution, successfully managed 14-man teams, ensuring operational excellence and safety. Demonstrates exceptional teamwork and customer service, ready to leverage these abilities in a dynamic new role.
Overview
5
5
years of professional experience
Work History
Crew Member
Hungry Jack's
03.2018 - 02.2020
- Trained in both front of house, drive-thru and kitchen positions
- Handling, cleaning and maintaining Kitchen hardware
- Food preparation and service in a fast-paced environment
- Cash handling
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Customer grievance resolution
- Accepted Team Leader role to improve leadership and organisation skills in preparation for managerial role
Shift Supervisor
Hungry Jack's
02.2020 - 07.2023
- Prepare and execute a shift plan for 14 man crews
- Instruct and guide new crew in company procedures
- Over the phone customer service
- Responded to and resolved customer questions and concerns.
- Problem solve and adapt when unforeseen circumstances arise (E.g., absent crew, stock shortages, hardware malfunctions)
- Understand and interpret sales data to make appropriate stock delivery orders and food preparation quantities
- Process end of day/week profits and investigate any discrepancies
- Create hazard reduction plans when accidents occur to mitigate future risk
Education
High School Diploma -
Mecedes College
Adelaide, SA11.2016
Skills
- Customer-oriented
- Inventory control and record keeping
- Conflict resolution techniques
- Schedule Management
- Strategic Planning
- Data Entry
- Inbound call management
- Problem-solving abilities
Hobbies
Enjoys reading, board games, exercising and learning languages.
Certification
- Provide First Aid / HLTAID003 - 2020
- Responsible Service of Alcohol / SITHFAB021
- Food Handler / FOOD
- Confine Small Emergencies in a Facility / PUAFER008 - 2021
- COVID-19 Safety at Work / COVID
- P1 provisional driver's license
Timeline
Shift Supervisor
Hungry Jack's
02.2020 - 07.2023
Crew Member
Hungry Jack's
03.2018 - 02.2020
High School Diploma -
Mecedes College
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