Ria Kapoor
Sydney,NSW
Summary
Reliable and enthusiastic retail sales assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated to assisting customer requests and providing comprehensive service through knowledge on product merchandising and sales strategies. Dependable candidate with high skills in managing multiple priorities with a positive attitude and willingness to take added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Retail Assistant
New Balance Australia
11.2022 - Current
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on inbound and outbound calls, and answering inquiries from clients.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Retail Sales Assistant
Novo Shoes
11.2021 - 11.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
Medical Assistant
MyDentalCare
09.2019 - 10.2019
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted in patient intake, ensuring accurate information and efficient flow of operations.
- Supported dental procedures by preparing instruments and materials for practitioners.
Education
Bachelor of Medical Science -
University of Western Sydney
Sydney, NSW10.2025
High School Diploma -
MLC School
10.2021
Skills
- Problem-solving skills
- Flexible and adaptable
- Strong communication and interpersonal skills
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
Additionalinformation
Received the MLC School Musicianship Scholarship in from 2017-2021.
Completed the AMUS level in Piano, completed Grade 8 in Violin with Honors.
Attained the Duke of Edinburgh's Gold Award.
Awarded the Robyn, Lynn and Judith Encouragement Award in 2018.
Awarded the Overall Academic Achievement Award in 2019 and 2020.
Awarded the Sportsmanship, Leadership and Service Award in 2020.
Elected Tennis Captain for the Tennis Firsts' Team in 2020.
Elected Sutton House Vice-Captain for Sutton House in 2021.
Languages
Hindi
Native or Bilingual
Timeline
Retail Assistant
New Balance Australia
11.2022 - Current
Retail Sales Assistant
Novo Shoes
11.2021 - 11.2022
Medical Assistant
MyDentalCare
09.2019 - 10.2019
High School Diploma -
MLC School
Bachelor of Medical Science -
University of Western Sydney
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