Ria Sibabiat
Sydney,NSW
Summary
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Overview
18
18
years of professional experience
Work History
Area Manager
Krispy Kreme Australia & New Zealand
01.2023 - Current
- Led seven stores to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Multi-Site Store Manager
Krispy Kreme Australia & New Zealand
03.2019 - 01.2023
- Added a second store - Chatswood.
- Duties similar to a Store Manager role (see below).
Store Manager
Krispy Kreme Australia & New Zealand
07.2017 - 03.2019
- Managed the day to day store operations at Central store.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Team Leader
Krispy Kreme Australia & New Zealand
03.2015 - 06.2017
- Working closely with store manager to implement new ideas to engage customer traffic flow to the store.
- In charge of Workplace Health and Safety monthly checklist.
- Management duties.
- Lead by example to my peers in an effort to improve on Krispy Kreme service standard.
- Applying team trainer and team member responsibilities (see below).
Team Leader
Krispy Kreme Australia & New Zealand
10.2012 - 03.2015
- Working closely with store manager and training manager to formulate training to all new staff
- Directed and supervised all new staff on Krispy Kreme procedures and policies
- Learning the responsibilities of a team leader, Eg
- Closing of register, ordering, etc
- Applying team member responsibilities (see below)
Team Trainer
Krispy Kreme Australia & New Zealand
08.2008 - 10.2012
- Deliver excellent customer service
- Cash handling and operating cash register
- Food handling and preparation
- Organising and stocking goods
- Making outstanding coffee as a barista
Team Member
Krispy Kreme Australia & New Zealand
11.2006 - 08.2008
- Deliver excellent customer service
- Cash handling and operating cash register
- Food handling and preparation
- Organising and stocking goods
- Making outstanding coffee as a barista
Education
CERTIFICATE IV - TOURISM (OPERATIONS)
TAFE
CERTIFICATE II - TOURISM (SALES/OFFICE OPERATIONS)
MGHS
CERTIFICATE II - RETAIL
KARBEN TRAINING SOLUTION
01.2013
CERTIFICATE III - CHILDREN'S SERVICES
TAFE
06-2012
DIPLOMA - EVENT MANAGEMENT
TAFE
12-2005
CERTIFICATE III - MEETINGS AND EVENTS
TAFE
06-2004
Graduate Certificate - YEAR 12
MOOREFIELD GIRLS HIGH SCHOOL
12-2003
CERTIFICATE - YEAR 10
MGHS
01.2001
Graduate Certificate - YEAR 6
BEXLEY PUBLIC SCHOOL
12-1997
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Goals and performance
- Staff training and development
Hobbies and Interests
- Arts: Creating abstract art
- Adventure: Hiking
- Taekwondo
Attributes
- Motivated individual
- Willing to try new things
- Positive thinker and quick learner
- Strength in commitment to employer
- Reliable, honest and trustworthy
- Excellent communication
Awards
- Manager of the Year 2017 - Krispy Kreme Australia & New Zealand.
- Squad of the Year 2019 - QSR Media Sandhurst Conference & Awards.
- Doughnut Shop of the Year: Chatswood shop - Krispy Kreme Australia & New Zealand.
References
- Jose Tidon, Employee Experience Manager, Krispy Kreme Australia & New Zealand, 0420 389 678.
- Sharron Perigo, NSW Regional Operations Manager, Krispy Kreme Australia & New Zealand, 0468 402 312.
Timeline
Area Manager
Krispy Kreme Australia & New Zealand
01.2023 - Current
Multi-Site Store Manager
Krispy Kreme Australia & New Zealand
03.2019 - 01.2023
Store Manager
Krispy Kreme Australia & New Zealand
07.2017 - 03.2019
Team Leader
Krispy Kreme Australia & New Zealand
03.2015 - 06.2017
Team Leader
Krispy Kreme Australia & New Zealand
10.2012 - 03.2015
Team Trainer
Krispy Kreme Australia & New Zealand
08.2008 - 10.2012
Team Member
Krispy Kreme Australia & New Zealand
11.2006 - 08.2008
CERTIFICATE II - TOURISM (SALES/OFFICE OPERATIONS)
MGHS
CERTIFICATE II - RETAIL
KARBEN TRAINING SOLUTION
CERTIFICATE - YEAR 10
MGHS
CERTIFICATE IV - TOURISM (OPERATIONS)
TAFE
CERTIFICATE III - CHILDREN'S SERVICES
TAFE
DIPLOMA - EVENT MANAGEMENT
TAFE
CERTIFICATE III - MEETINGS AND EVENTS
TAFE
Graduate Certificate - YEAR 12
MOOREFIELD GIRLS HIGH SCHOOL
Graduate Certificate - YEAR 6
BEXLEY PUBLIC SCHOOL
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