Summary
Overview
Work History
Education
Skills
Languages
Reference
Timeline
Generic

Riasell Del Mundo

Melbourne

Summary

Detail-oriented project coordinator with expertise in managing workflows and documentation. Strong problem resolution and communication skills drive successful client interactions and project outcomes.

Results-driven claims consultant with extensive experience in customer service and documentation management. Proven ability to expedite claims processing and enhance client satisfaction through effective communication and problem-solving strategies.

Overview

8
8
years of professional experience
2019
2019
years of post-secondary education

Work History

Project Coordinator

HPG Buildings and Maintenance
Melbourne
10.2025 - 11.2025
  • Coordinate residential & commercial projects, from insurance repairs to maintenance
  • Be the first point of contact for customers, providing regular updates and support
  • Schedule and track site inspections, trade bookings, and supplier deliveries
  • Manage documentation, workflow systems, and client

Claims Consultant

TSA Group
Mlebourne
02.2024 - 10.2025
  • Processed insurance claims by reviewing documentation and verifying information.
  • Assisted clients in understanding their policy coverage and claim procedures.
  • Managed claims database using proprietary software for accurate record-keeping.
  • Communicated with policyholders regarding claim status and required documentation.
  • Resolved customer inquiries by providing timely information and support.

Customer Service Representative

Costco
Melbourne
05.2023 - 01.2024
  • Designed visually appealing displays to enhance customer engagement and drive sales.
  • Coordinated promotional events to increase brand visibility and attract customers.

Customer Service Representative

Epharmacy Chemist Warehouse
Melbourne Victoria
04.2018 - 01.2023
  • Managed customer complaints with empathy and effective resolution strategies.
  • Assisted customers with medication inquiries and product selection.
  • Collaborated with pharmacy staff to ensure timely service delivery.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

Diploma - Project Management

Swinburne University
Melbourne, Vic
10.2024 - 11.2025

Mill Park Secondary High School
Melbourne, Vic

Skills

  • Project coordination
  • Customer service
  • Claims processing
  • Documentation management
  • Managing claims
  • Problem resolution

Languages

Tagalog
First Language

Reference

Amber Ligon (TSA Team Leader)0449 965 656

Email: amberligon02@yahoo.com

Alana Budd (TSA Team Leader) 0413 209 964

Email: alanabudd99@outlook.com

Timeline

Project Coordinator

HPG Buildings and Maintenance
10.2025 - 11.2025

Diploma - Project Management

Swinburne University
10.2024 - 11.2025

Claims Consultant

TSA Group
02.2024 - 10.2025

Customer Service Representative

Costco
05.2023 - 01.2024

Customer Service Representative

Epharmacy Chemist Warehouse
04.2018 - 01.2023

Mill Park Secondary High School
Riasell Del Mundo