Ricci Talbot
Rutherford,NSW
Summary
Dynamic Store Manager with a proven track record at IceBox Liquor, excelling in employee motivation and order management. Successfully enhanced customer satisfaction and optimized inventory processes, leading to increased sales. Skilled in talent recruitment and financial administration, I drive team performance and operational efficiency in fast-paced retail environments.
Overview
18
18
years of professional experience
Work History
Store Manager
IceBox Liquor
Thornton, New South Wales
02.2025 - Current
- Oversaw daily operations and managed store staff to ensure smooth functioning.
- Trained new employees on company policies, procedures, and customer service standards.
- Implemented visual merchandising strategies to enhance product presentation and appeal.
- Monitored inventory levels and coordinated restocking efforts for optimal availability.
- Ensured compliance with health and safety regulations during store operations.
- Handled customer inquiries and resolved issues to maintain high satisfaction levels.
- Conducted performance evaluations for team members to support professional development.
- Developed staff schedules to optimize coverage during peak business hours.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
Store Manager/Staff Rostering,Sales/Wages Budgeting,Ordering,Staff Supervision,Training/Stock Management
BWS Medowie
01.2022 - Current
Coo-dinator
Office Works
04.2024 - 02.2025
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Store Manager/Staff Rostering,Sales/Wages Budgeting,Ordering,Staff Supervision,Training/Stock Management
BWS Kyogle NNSW
01.2021 - 01.2022
Store Manager/Staff Rostering,sales/Wages Budgeting,Ordering,Staff Supervision,Training/Stock Management
BWS Mullumbimby NNSW
01.2016 - 01.2021
Store Manager/Staff Rostering,sales/Wages Budgeting,Ordering,Staff Supervision,Training/Stock Management
BWS Banora Point NNSW
01.2014 - 01.2016
2ic /relief store manager/ordering/stock control/staff Supervision
BWS Woorim,Bribie Island
01.2009 - 01.2014
Day to day Management of drive thru/stock-takes/customer service/merchandising
Thirsty Camel Bottle Store Kondari
01.2008 - 01.2009
Education
3 years secondary education -
Nayland College
NelsonSkills
,,,,,,,,
Employee Motivation
Talent Recruitment
Order Management
Sales Promotion
Financial Administration
Recruitment and hiring
Desktops, Laptops, and Mobile Devices
Revenue Generation
Sound Judgment
- Retail operations
Training Certificates
- Level 4 Retail Management, MM/DD/YY
- National Certificate Patient Assessment and Resuscitation.(Ambulance Training), MM/DD/YY
- Diploma Counselling and Psychology, MM/DD/YY
- NSW RSA (Current), MM/DD/YY
- NSW Forklift Licence, MM/DD/YY
References
- Mike Mcarrol, Area 1 Area Manager BWS, 0409 577 749
- Nick Johnson ,Operations Manager IceBox Liquor ,04 66 705 712
- Adam Locking,Area Manager BWS Newcastle , 0403 124 958
Timeline
Store Manager
IceBox Liquor
02.2025 - Current
Coo-dinator
Office Works
04.2024 - 02.2025
Store Manager/Staff Rostering,Sales/Wages Budgeting,Ordering,Staff Supervision,Training/Stock Management
BWS Medowie
01.2022 - Current
Store Manager/Staff Rostering,Sales/Wages Budgeting,Ordering,Staff Supervision,Training/Stock Management
BWS Kyogle NNSW
01.2021 - 01.2022
Store Manager/Staff Rostering,sales/Wages Budgeting,Ordering,Staff Supervision,Training/Stock Management
BWS Mullumbimby NNSW
01.2016 - 01.2021
Store Manager/Staff Rostering,sales/Wages Budgeting,Ordering,Staff Supervision,Training/Stock Management
BWS Banora Point NNSW
01.2014 - 01.2016
2ic /relief store manager/ordering/stock control/staff Supervision
BWS Woorim,Bribie Island
01.2009 - 01.2014
Day to day Management of drive thru/stock-takes/customer service/merchandising
Thirsty Camel Bottle Store Kondari
01.2008 - 01.2009
3 years secondary education -
Nayland College
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