Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hi, I’m
Ricette Urlanda
Braybrook,VIC
Summary
Overview
13
years of professional experience
1
Certification
Work History
Self-employed
Bakery Manager
12.2020 - Current
Job overview
- Engaged with customers to better understand needs and deliver excellent service.
- Kept and tracked records for inventory, income and expenses, generating reports to check business health and growth.
- Enhanced bakery's online presence, leading to increase in online orders and wider brand recognition.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Metropolitan Bank & Trust Company
Customer Service Representative - New Accounts
01.2020 - 04.2024
Job overview
- Responsible in interviewing clients who wants to open an account, possible investments and other products.
- Conducts Know-Your-Customer and Due Diligence to monitor probable risks.
- Assisting clients and answering their inquiries on their accounts.
- Offers other bank's products and provides clients with the best return and value of their money.
Metropolitan Bank & Trust Company
Customer Service Representative - Teller
04.2015 - 01.2020
Job overview
- Responsible in cash handling, processing of cash/check deposits, withdrawals, check encashments, utility payments, closing of accounts, selling and buying of foreign currencies.
- Signature verification and handles outward clearing operation.
Factset Research Inc.
Senior Research Analyst
07.2012 - 03.2015
Job overview
- Responsible in reviewing and applying current and new workflows, processes and methodologies in acquiring relevant documents through in-house systems, external mediums and parties.
Education
Torrens University AustraliaMelbourne, VIC
M.D. from Research Studies
University Overview
University of Santo Tomas
Bachelor of Science from Management Accounting
01.2012
University Overview
Skills
- Customer needs analysis
- Results oriented
- Product knowledge
- Multi-tasking
- Social media management
- Outstanding customer service
- Public speaking
- Supervisory experience
- Business management
- Teamwork and collaboration
- Marketing and sales
- Decision-making
Certification
Civil Service Professional
LANGUAGES
English: B1 Intermediate
Timeline
Bakery Manager
Self-employed
12.2020 - Current
Customer Service Representative - New Accounts
Metropolitan Bank & Trust Company
01.2020 - 04.2024
Customer Service Representative - Teller
Metropolitan Bank & Trust Company
04.2015 - 01.2020
Senior Research Analyst
Factset Research Inc.
07.2012 - 03.2015
Torrens University Australia
M.D. from Research Studies
University of Santo Tomas
Bachelor of Science from Management Accounting
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