Dilshaad Abdul
Lavington,Australia
Summary
Bakery Manager with over 25 years of experience in retail and business operations, excelling in leadership, customer service, and strategic planning. Demonstrates a visionary approach by implementing effective merchandising plans and driving team excellence through comprehensive training and support. Passionate about enhancing customer satisfaction and operational efficiency, with a strong track record in inventory and operations management.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Bakery Manager
Coles Supermarkets
Lavington, Australia
01.2004 - 01.2025
- My role with Coles Supermarkets focuses on overseeing the sales and customer service operations of the bakery department.
- Key to the role is practicing exemplary leadership and communication skills.
- Some of my duties include supervising the selection, pricing, preparation and promotion of designated products, managing stocks and conducting monthly stocktakes to ensure fresh and quality stocks, implementing merchandising plans, rostering, training and supervising department staff to meet goals for sales, margin, inventory turns, safety, sanitation and customer service in compliance with the company's policies and procedures.
- Responsible for the overall supervision and direction of all staff engaged in the store operations.
- Training, supervising, and evaluating department employees in compliance with established practices to achieve department goals.
- Ensuring cleanliness of department shelving, appliances, refrigeration equipment, prep areas, storage areas, and display areas in compliance with established practices.
- Conducting stocktakes and overseeing all orders to minimise out-of-stocks and overstocks and maximise sales and turnover.
- Managing stocks inventory and ensuring accurate separation of inventory categories and subcategories.
- Ensuring that all food service staff is trained and following safe handling procedures to ensure a safe and sanitary operation.
- Maintaining working knowledge of personnel reports, margin reports, weekly sales numbers and financial goals.
- Communicating with accounting department and management on a regular basis and adapting department to appropriate system changes and process improvements.
Owner / Operator
Dilz Cleaning Business
Lavington, Australia
01.2008 - 01.2018
- My role with Dilz Cleaning Business focused on ensuring the smooth running of the business operations to maximise sales and profitability.
- Key to the role was maintaining a strong work ethic and acting with a sense of urgency and purpose, balanced with strategic and day-to-day operational intent.
- Some of my duties included leading the prioritisation and management of strategic plans and strategic initiatives to develop the business, managing customer inquiries and complaints, supporting team members in cleaning duties, and ensuring that client facilities are cleaned and well maintained to meet and exceed customer satisfaction.
Customer Service Manager
Bilo Supermarket
Lavington, Australia
01.2003 - 01.2004
- My role with Bilo Supermarket focused on driving service improvement by working with the teams to proactively identify and resolve customer issues.
- Key to the role was maintaining a flexible approach and being detailed oriented while working in a dynamic environment with constantly changing priorities.
- Some of my duties included supervising and coaching staff, prioritising and allocating daily work, designing and implementing customer satisfaction metrics, measuring team's KPIs, liaising with internal and external stakeholder, training staff on store procedures and policies, managing stocks and ordering replenishment of merchandise, performing cash handling and balancing tills, maintaining record of all daily transactions, and ensuring that customer services are in line with the service level agreements.
Customer Service Manager
Franklins Supermarkets
01.2000 - 01.2003
Education
Bachelor of Social Science - Behavioural Studies
Swinburne University
Online11-2027
Certificate in Medical Reception - Medical Terminology And Reception
Medical Administration Training
Online08-2025
First Aid Certificate -
St. John's Ambulance
06.2025
Year 12 -
Murray High School
NSW01.2000
Skills
- Working with Children check NSW
- Leadership
- Conflict Resolution
- Emotional Intelligence
- Professionalism
- Building Rapport
- Customer Service
- Staff Training
- Inventory Management
- Operations Management
- Customer service
- Data analysis
- Team building
- Supervisory experience
- POS system operation
- Interpersonal skills
- Problem-solving aptitude
- Multitasking
- Customer relations
Certification
Safety Certification, O.H.S Safety Team Member at Coles Lavington NSW, Past
Hobbies and Interests
- Community Involvement
- Family Time
- Different Cultural Events
- Health and Fitness
- Socialising
References
- Maree Armstrong, Store Manager, Coles Supermarkets, 0418 624 498
- Bev Claire, Former Office Manager, Coles Supermarkets, 0411 137 772
- Rebecca Shellard, Bakery, Coles Supermarkets, 0428 124 924
- Kerry Gardam, POS Coordinator, Coles Supermarkets, 0409 425 033
- Roy Gill former Store Manager Coles Croup, 0416834075
Timeline
Owner / Operator
Dilz Cleaning Business
01.2008 - 01.2018
Bakery Manager
Coles Supermarkets
01.2004 - 01.2025
Customer Service Manager
Bilo Supermarket
01.2003 - 01.2004
Customer Service Manager
Franklins Supermarkets
01.2000 - 01.2003
Bachelor of Social Science - Behavioural Studies
Swinburne University
Certificate in Medical Reception - Medical Terminology And Reception
Medical Administration Training
First Aid Certificate -
St. John's Ambulance
Year 12 -
Murray High School