Summary
Overview
Work History
Education
Skills
Timeline
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Richard Gavan

Holloways Beach,QLD

Summary

Focussed and ambitious offering over 10 years of experience in relationship building, account retention and profit channel growth.

Self motivated leader with expertise in expanding network connections, introducing products and educating clients.

Overview

20
20
years of professional experience

Work History

Assistant Manager

Adairs Retail
08.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Formulate reports and data for Monday meetings

Retail Sales/Team Leader/Assistant Manager

Pillow Talk Pty Ltd
10.2020 - 08.2022
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
  • Positively impacted product relevance through careful distribution, merchandising and display techniques
  • Maintained inventory accuracy by counting stock- on-hand and reconciling discrepancies
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate
  • Oversaw daily staffing needs and handled scheduling for all employees of the store
  • Provided in-depth information on product features
  • So customers could make educated buying decisions
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

Sales Executive

Scanning Pens Pty Ltd
06.2019 - 05.2020
  • Management of customer account portfolio
  • Presentations at expos around Australia
  • Working with the country manager to develop channel strategies to generate ongoing revenue for the company
  • Implementing the approved strategy on a channel by channel basis.
  • Organising meetings with potential customers for reviews and demonstrations

Owner/Operator

Mobile Dog Groomer, Trendy Tails Mobile Dog grooming
01.2017 - 03.2020


  • Own business set up
  • Client management/relations
  • Marketing and Advertising
  • High standard of customer service
  • Business Management
  • Diary Management
  • Ongoing education within the dog grooming industry

Volunteer

Phuket Elephant Sanctuary
07.2018 - 09.2018
  • Most mornings started off preparing the elephants food and helping to prepare supplementary elephant food in the kitchen
  • Working throughout the day to clean and tidy around the sanctuary as well as cleaning out the elephant night shelters and water troughs
  • Any maintenance work around the facility such as painting, building fences etc.

Owner/Operator

Power Supplements Pty Ltd
06.2010 - 01.2017
  • Own business set up
  • Government and statutory compliance
  • Staff management
  • Customer services
  • Marketing and Advertising (digital & print analysis)
  • Business management
  • Client relations
  • Coordination of conferences, expos, sales events

Credit Control Officer

Randstad
03.2009 - 05.2011
  • Administration and reporting duties as required
  • Reconciliation of accounts
  • Chasing arrears via phone, email, letter and fax
  • Collating arrears status for managers information
  • Maintaining a portfolio of accounts
  • Client relations
  • Achieving agreed sales targets and goals.

Credit Control Officer

King Sturge Property Management
04.2003 - 01.2009
  • Reached out customers to collect outstanding payments via one-time or negotiated instalment methods
  • Reviewed credit records to evaluate customer histories
  • Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials
  • Contacted customers in person at personal and business locations to collect payments directly
  • Received and submitted payments and applied amounts to customer balances.

Education

Dog Grooming Professional and Pet Grooming Advanced. -

GNVQ - Travel And Tourism

Barry College
Barry, UK

Diploma - Dog Grooming Professional And Pet Grooming Advance

College Guild of Graduates

GCSE - undefined

St Cyres Comprehensive School
07.2001

Skills

  • Leadership
  • Management
  • Innovation
  • Customer Service focused

Timeline

Assistant Manager

Adairs Retail
08.2022 - Current

Retail Sales/Team Leader/Assistant Manager

Pillow Talk Pty Ltd
10.2020 - 08.2022

Sales Executive

Scanning Pens Pty Ltd
06.2019 - 05.2020

Volunteer

Phuket Elephant Sanctuary
07.2018 - 09.2018

Owner/Operator

Mobile Dog Groomer, Trendy Tails Mobile Dog grooming
01.2017 - 03.2020

Owner/Operator

Power Supplements Pty Ltd
06.2010 - 01.2017

Credit Control Officer

Randstad
03.2009 - 05.2011

Credit Control Officer

King Sturge Property Management
04.2003 - 01.2009

Dog Grooming Professional and Pet Grooming Advanced. -

GNVQ - Travel And Tourism

Barry College

Diploma - Dog Grooming Professional And Pet Grooming Advance

College Guild of Graduates

GCSE - undefined

St Cyres Comprehensive School

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Richard Gavan