Richard Pham

Service Desk:

• Working within Active Directory (Create DLs, Users and permissions) in line with company naming conventions.
• Update Windows on multiple servers using SCCM and updating Citrix VM golden image for applications/updates.

Application Support:

• Resolving request in relation to Garradin and troubleshooting issues relating to reporting errors and removing fields using scripts.
• Managing and troubleshooting in-house app which receives price updates from various vendors, which then flows through in-built software to update prices across multiple applications.
• Salesforce Administration, creation of reports and dashboards in accordance to user request.
• SME for Microsoft Dynamics, creating instances, portal instances, certificate creating/installing, upgrading versions, integration with APIs - across Microsoft suite.

• Purchased produce following guidelines of marketing plan.
• Planned attractive produce displays, using color and texture to enhance.
• Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
• Maintained produce display, and prep and storage areas in clean and orderly condition.
• Boosted produce sales with top-notch merchandising abilities and expertise in implementing effective promotions.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Selected items for specials and marked down items to reduce losses.
• Coached and mentored new team members.
• Orchestrated performance-oriented environment by closely supporting team members.

• Junior developer of B2B web application using Plotly Dash hosted on AWS and later Azure. Correspondence with clients including portfolio managers, analysts, CIOs of superannuation funds
• Facilitated migration from AWS stack to Microsoft stack including Azure, Azure Dev Ops
• Developed automated developer documentation, user manual and automated testing to ensure integrity of data and software
• Data visualization using Power BI for interactive economic & financial dashboards
• Design and development of RESTful API using Flask which outputs time series data to clients
• Contributed to the strategic direction of IT in supporting the business objectives