Summary

Overview

Work History

Education

Skills

Timeline

Richard Tonna

Campbelltown ,NSW

Summary

Proven leader in operational efficiency and staff development, I significantly enhanced customer satisfaction and revenue growth at Coles chiller warehouse CDC. Expert in marketing coordination and adept at deadline management, I excel in driving performance improvements through strategic planning and quality assurance. My approach ensures optimal workflow and measurable success in dynamic environments.

Overview

2

2

years of professional experience

Work History

Operations Team Manager

Coles chiller warehouse CDC

Eastern Creek

04.2023 - Current

Resolved any customer complaints or issues in a timely manner.
Collaborated with team leaders on quality audits.
Delivered positive customer experiences by implementing effective quality assurance practices.
Implemented successful business strategies to increase revenue and target new markets.
Presented performance and productivity reports to supervisors.
Documented all operational activities and maintained records of performance metrics.
Managed scheduling, training and inventory control.
Guided employees on understanding and meeting changing customer needs and expectations.
Tracked and replenished inventory to maintain par levels.
Monitored progress by establishing plans, budgets and measuring results.
Measured and reviewed performance via KPIs and metrics.
Coordinated resources between departments for optimal workflow.

Education

High School Diploma -

James Meehan High School

Macquarie Fields

11-1993

Skills

Deadline management
Operational efficiency

Marketing coordination
Staff development

Timeline

Operations Team Manager

Coles chiller warehouse CDC

04.2023 - Current

High School Diploma -

James Meehan High School