Summary
Overview
Work History
Education
Skills
Websites
Certification
Affiliations
Timeline
Generic

Richard Velthuis

Coniston,Australia

Summary

High-Achieving IT Systems Engineer Microsoft Certified Systems Engineer Proactive and intrinsically motivated System Engineer with deep technical expertise, broad based IT experience, a diverse skill set, and passion for achieving organisational goals using cutting-edge technologies. More than two decades of success in first, second and third level technical support encompassing server and desktop support, responsible for the design and maintenance of Desktop solutions. Core strengths include desktop problem solving and SCCM Management. Exceptional talent for leading and developing productive technology teams at all levels to enhance performance. Thrives in fast-paced environments and skillfully manages multiple priorities. Flexible Desktop Support Specialist ready to excel in any operational structure and enhance all support departments. Talented at discerning root causes and deriving solutions even with minimal information and physically restricted system access. Skilled provider of service via in-person interactions or remote support solutions.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Techcare – Desktop

BlueScope Steel
Coniston, Australia
05.2021 - 01.2023
  • Problem Solving
  • Re-imaging Computers
  • SOE Creation and Management
  • Installing Software.

DAWE Lead Engineer – Desktop

DXC
Coniston, Australia
03.2017 - 02.2021
  • Desktop Design
  • 3rd level Desktop problem solving
  • SOE Creation and Management
  • Software Packaging and Delivery
  • Managed relationships with DAWE during implementation of new technologies
  • SCCM Management
  • Working on the Windows 10 Project design and implementation where over 5,000 computers were upgraded.

LBS Lead Engineer

CSC/DXC
Coniston, Australia
02.2015 - 02.2018
  • Facilitated LBS problem escalation and administration of processes and protocols across the corporate networking fleet
  • Chosen to Implement a software installation solution that included a software menu system that was distributed to all sites
  • This was used by LBS staff to deploy site specific software that was not packaged in SCCM
  • Install, configure, and maintain Automating Tools for desktop deployments
  • SCCM Administration.

Technical Support Officer

CSC
Coniston, Australia
10.2000 - 02.2015
  • Leveraged technical proficiency and expertise to provide desktop design and solutions as part of the national Technical Support Group
  • Partnered with technical infrastructure teams to implement new technologies
  • Transition from the Computer Associates Remote Resolution Services Toolset to SCCM
  • Orchestrated multiple priorities while supporting and maintaining overall health of the IT fleet.

Education

Computing -

University of Wollongong

Skills

  • Technology Support / Management
  • SCCM Administration
  • Risk Mitigation & Management
  • SOE Creation
  • Vendor Relationships
  • Customer-Focused Service
  • Desktop Problem Solving
  • Technical Project Management
  • Technical Training Delivery
  • Verbal & Written Communication
  • Software Delivery
  • Technologies: Expertise in SCCM Management Strong technical acumen with in-depth knowledge of network technologies, such as Microsoft Servers and client-side operating systems Adept in design and maintenance of Desktop solutions
  • SOE creation and Management: Ability to create and maintain SOE environment including Software packaging and deployment
  • IT Security: Skilled at implementing new security policies and procedures Proven ability to conduct security assessments through vulnerability testing and risk analysis to minimise the risk of security breaches and systems penetration
  • Strategic IT Planning: Proficient in developing and executing strategies for Operating environment standardisation, remote client management and support, as well as large-scale fleet deployment, management, support and security analysis
  • Technology Team Leadership: Provides clear guidance, training, and encouragement to develop individual team member performance and optimise overall efficiency and effectiveness of network and all technical operations
  • Communication & Business Relations: Excellent written and interpersonal communication skills, builds positive relationships with colleagues and simplifies complex technical concepts Manages vendor relationships to ensure requirements of Service Level Agreements are met

Certification

  • Microsoft Certified Systems Engineer - 10/1997
  • Microsoft Systems Center Configuration Manager 2007 - 07/22/2011
  • Citrix Certified Administrator for Citrix XenDesktop Enterprise Edition 2 - 10/10/2008

Affiliations

  • Port Kembla Surf Club

Active Patrol - Mentoring young life savers

Manage access to surf club building - Club House, Gym & Office

  • Port Kembla District Rugby League Football Club - President

Timeline

Techcare – Desktop

BlueScope Steel
05.2021 - 01.2023

DAWE Lead Engineer – Desktop

DXC
03.2017 - 02.2021

LBS Lead Engineer

CSC/DXC
02.2015 - 02.2018

Technical Support Officer

CSC
10.2000 - 02.2015

Computing -

University of Wollongong

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Richard Velthuis