Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Personal Information
Timeline
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Richi Susil Jacob

Richi Susil Jacob

Clayton,VIC

Summary

Confident Technical Analyst with development, implementation and support experience. Dedicated professional with more than 2 years of familiarity in overseeing diagnostics and troubleshooting tasks .I am interested in taking up projects in the field of Big Data Analytics and Software Development. Also do automotive and portrait photography and graphic designing

Overview

3
3
years of professional experience
1
1
Certification

Work History

Technical Analyst

KPMG, India
07.2022 - 02.2024
  • Supported roaming function of leading operator in the Middle East, implementing reliable support systems and processes for measuring international roaming performance.
  • Coordinated system training for employees, enabling personnel to remain current on latest practices and procedures.
  • Performed quality assurance and quality control assessments of support ticket fulfillment.
  • Assisted in testing and validating roaming services for various technologies, including GSM, GPRS, CAMEL, LTE data roaming 2G/3G, and VoLTE.
  • Contributed to the preparation of risk control matrix for a leading telecom organization in Africa, identifying process and system design gaps and providing recommendations.
  • Had Performed data warehousing and data analytics for identifying fraudsters in network for RAFM. Prepared exceptions and recommendations for process improvements Key

GRCS Intern

KPMG, India
01.2022 - 07.2022
  • Have worked on various proposals and engagements and also experienced in handling large datasets including data extraction, data sanitization and transformation using Hadoop, SQL and KPI development and report generation for analytics purpose.
  • Managed approximately 30 incoming calls, emails and faxes per day from roaming partners for day to day tasks.
  • Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
  • Facilitated successful completion of projects from concept to launch.

Research Assistant

Manipal Institute of Technology
04.2021 - 10.2021
  • Project based on OpenCV Based video to 360° Panorama Conversion.
  • Automating frame selection from video feeds.
  • Implemented blur detection to remove blurred frames.
  • Stitching image mosaic using Scale Invariant.

Education

Masters - Business Analytics

Monash University
Melbourne, VIC
02.2026

Bachelor of technology - Computer and Communication

Manipal Institue of Technology
India
01.2022

12th Grade (CBSE) -

Indian Community School
Kuwait
01.2018

10th Grade (CBSE) -

Indian Community School
Kuwait
01.2016

Skills

  • Communication Skills
  • Decision making
  • Team leadership
  • Multi-tasking
  • SQL
  • Data mining and analysis
  • Microsoft Office
  • Business valuation
  • Roaming
  • Network Maintenance
  • Data Collection
  • Business Process Workflow

Accomplishments

KPMG Encore Awards - Rising Star in the second month of Employment.

Certification

  • 5G Technology Strategy: Next-Generation Mobile Networking, LinkedIn, 02/2023, 02/2023
  • Google Data Analytics, Google, 05/2019, 05/2019
  • Getting Started with Enterprise Data Science, IBM, 06/2021, 07/2021

Personal Information

Title: Technical Analyst

Timeline

Technical Analyst

KPMG, India
07.2022 - 02.2024

GRCS Intern

KPMG, India
01.2022 - 07.2022

Research Assistant

Manipal Institute of Technology
04.2021 - 10.2021

Masters - Business Analytics

Monash University

Bachelor of technology - Computer and Communication

Manipal Institue of Technology

12th Grade (CBSE) -

Indian Community School

10th Grade (CBSE) -

Indian Community School

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Richi Susil Jacob