Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ricky Kwak

Lidcombe,NSW

Summary

To seek and maintain a full-time position that offers professional challenges in utilizing critical thinking skills, digital skills and attention to detail. Hardworking and passionate job seeker with strong organizational skills to manage multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Assistant

Bass Hill BWS
06.2023 - Current
  • Increased sales and customer satisfaction through personalized servicing.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Developed strong rapport with customers and created positive impression of business.
  • Monitored customers for signs of security concerns and escalated issues to management.

Order Picker Operator

Symbion
11.2020 - 02.2022
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Worked fast to meet assigned daily picking quotas.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.

Server

Wonjo KBBQ
10.2019 - 11.2020
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

Diploma of Nursing - Nursing

TAFE Ultimo
04.2023

Skills

  • Adaptability
  • Excellent Written and verbal communication
  • Complex problem solving
  • Relationship building and management
  • Self-motivated nature
  • Organizational abilities
  • Strategic planning
  • Cash Handling
  • Goal planning
  • Self-motivated nature

Certification

Responsible service of Alcohol RSA

Timeline

Retail Assistant

Bass Hill BWS
06.2023 - Current

Order Picker Operator

Symbion
11.2020 - 02.2022

Server

Wonjo KBBQ
10.2019 - 11.2020

Diploma of Nursing - Nursing

TAFE Ultimo

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Ricky Kwak