Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ricky Norman

Altona Meadows

Summary

Dynamic professional with experience at Azzco Delux Garage, adept at client support and active listening. Proven ability to enhance customer satisfaction and resolve conflicts, while leveraging critical thinking skills. Committed to delivering exceptional service and maintaining operational excellence, with a strong foundation in data entry and organizational skills.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in a disability support role.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

4
4
years of professional experience

Work History

work experience

Azzco Delux Gararge
01.2023 - 01.2023
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Volunteer

Melton Paws and Claws - Melton
02.2022 - 03.2022
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • supporting the health and wellbeing of the animals on site.
  • adhered to all organisation's disease and OHS guidelines .

Customer Service Representative

Rise Enterprise
03.2019 - 03.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • pickup and deliver stock

Education

High School Diploma -

Warrendyte High School
Warrandyte, VIC
12-2021

Skills

  • Client Support
  • Active listening
  • Critical thinking

  • Data entry
  • working with children's check
  • current police check

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Languages

English
Full Professional

Timeline

work experience

Azzco Delux Gararge
01.2023 - 01.2023

Volunteer

Melton Paws and Claws - Melton
02.2022 - 03.2022

Customer Service Representative

Rise Enterprise
03.2019 - 03.2021

High School Diploma -

Warrendyte High School
Ricky Norman