Ricky Wakelin
Mango Hill,QLD
Summary
An accomplished professional, offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. As a qualified and caring Individual, I have a passion for leading by example in employment, health, recreation, and wellness programs endeavouring to improve the quality of life for those living with a disability and at a disadvantage.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Forensic Case Worker
ACSO
04.2023 - 10.2023
- Provided crisis intervention services when required, deescalating situations and connecting clients with appropriate supports to ensure their safety.
- Ensured client confidentiality and privacy by adhering to agency policies and ethical guidelines throughout all aspects of case management work.
- Provided and documented patient's ongoing care in accordance with policies and board of social work standards.
- Interviewed potential clients to confirm eligibility and completed psychosocial assessments.
- Improved client outcomes by implementing individualized case management plans tailored to their specific needs.
- Delivered quality case management services within a high-stress environment, consistently meeting deadlines and maintaining professionalism under pressure.
- Supported clients in navigating complex social systems, assisting them in accessing appropriate resources such as housing, employment, and healthcare services.
Casual Teacher
Box Hill Institute
09.2022 - 01.2023
- Coached program participants on advanced job searching and resume and cover letter writing
- Built relationships with students of all cultural, social and economic backgrounds
- Helped students succeed through coaching, mentoring and positive reinforcement
- Instructed students of various backgrounds and learning styles by employing variety of instructional resources
- Selected curriculum and developed lesson plans based on class needs
- Completed documentation and maintained files.
Independent Care Provider
Sole trader
01.2022 - 03.2023
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary
- Monitored health and well-being of clients and reported significant health changes
- Assisted clients with maintaining good personal hygiene
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
- Encouraged residents to participate in activities of daily living to enhance personal dignity
- Transported clients to complete medical appointments and grocery shopping
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule
- Recorded client status progress and challenges in logbooks and reports
- Consulted with client care team to continually update care plans
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Community Support Worker
Burke & Beyond Ringwood
11.2019 - 07.2022
- Managed caseload hours and established routines to support and provide quality care
- Followed and evaluated individualized support care plans to increase personal development
- Supervised community outings, enabling clients to achieve maximum personal independence
- Supervised daily hygiene and personal care skills to promote self-sufficiency
- Helped students cultivate life and social skills like using public transportation, appropriate emotional expression and communicating with co-workers and employers
- Supported individuals with facility-based planned activities in home and community settings
- Developed and maintained relationships by modeling prosocial behaviors in community
- Met with internal teams to discuss programmatic issues
- Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs
- Created relationships with businesses, community leaders and citizens through events to promote Burke and Beyond and add new donors and volunteers.
Education
Diploma of Justice -
Swinburne University
Hawthorn, MelbourneCertificate IV Community Services -
Royal Melbourne Institute of Technology
01.2019
Skills
- Online Teaching
- Positive Reinforcement
- Student-Centered Learning
- Lesson Planning
- Verbal and Written Communication
- Individualized Care
- Technology Savvy
- Video Conferencing
- Interpersonal and Social Skills
- Diversity and Inclusion
Certification
- NDIS Worker Screening 2021 (AUS)
- Woking with Children Check (VIC)
- National Police Clearance (AUS)
- Poupou Huia te Reo, Te Wananga O Raukawa - 2022
Accomplishments
- Designed, managed and published a client-centered newsletter.
- Successfully supported participants with complex behaviors via an online platform during a global pandemic.
- Spearheaded, organized and empowered multiple clients to participate in and produce a film that was showcased in line with IDPwD 2021.
Additional Information
Currently involved in Leadership Training with Sacred Sons (USA)
Timeline
Forensic Case Worker
ACSO
04.2023 - 10.2023
Casual Teacher
Box Hill Institute
09.2022 - 01.2023
Independent Care Provider
Sole trader
01.2022 - 03.2023
Community Support Worker
Burke & Beyond Ringwood
11.2019 - 07.2022
Diploma of Justice -
Swinburne University
Certificate IV Community Services -
Royal Melbourne Institute of Technology
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