Ridhima Chawla
Summary
Thorough Senior Analyst with over 2-year background networking. Excellent planning, organizational and communication skills. Self-reliant to perform analysis and make recommendations. Talented in data modeling and client management. Accurate Senior Analyst with exceptional teamwork, leadership and communication skills. Over 2 years of experience working on large-scale projects as well handling daily operational requests. Exceptional technical understanding to meet project deadlines.
Overview
5
5
years of professional experience
Work History
Senior Analyst and Portal Manager
Bluechip Transport Pvt. Ltd.
10.2022 - Current
- Mentored their CSA Buddy App and its servers
- Ensure seamless end-to-end connectivity without any disruptions
- Designed, implemented, and maintained AWS VPCs to support critical applications, ensuring secure and efficient network connectivity.
- Optimize network performance and scalability to support the growing demands of the logistics operations
- Conducted regular disaster recovery testing and participated in the development of high-availability strategies to minimize downtime.
- Performed quality control audits to ensure accuracy
- Collaborated with cross-functional teams including HR, finance, and operations to resolve complex employee queries and escalate issues when necessary
Senior Analyst/ Software Engineer
Capgemini
09.2020 - 09.2022
- Troubleshooting hardware and software issues, resolving technical problems promptly.
- BGP and OSPF routing within AWS
- Assisting the team in transitioning our environment to the Azure cloud platform
- Assisted with the installation and maintenance of network infrastructure for various clients, including small businesses and educational institutions.
- Engaging in IT initiatives, including system upgrades, migrations, and technology deployments, leveraging AWS for seamless execution.
- Working on Juniper switches, F5 load balancer, firewalls and other L2 related tasks
- Performed different changes in different devices like juniper switches, SRX firewall and creating nodes, pools in F5 load balancers
- Worked with different monitoring tools like CA spectrum, Opsview and SolarWinds
- Have proficient knowledge about the ticketing server ServiceNow and ITSM
Graduate Inter
Red Bull
01.2019 - 05.2020
- Diagnosed and resolved technical issues, providing end-users with effective solutions and support
- Provided on-call support for IT issues and contributed to creating and updating technical documentation
- Assisted in troubleshooting and resolving hardware and software issues, ensuring minimal downtime
- Gained experience in IP address management, subnetting, and VLAN configuration.
- Collaborated with cross-functional teams, fostering effective communication and knowledge sharing
- Actively engaged in continuous learning and professional development to stay updated with industry trends and best practices
Education
La Trobe University
Melbourne, VICBachelor of Technology in computer science -
Guru Nanak Dev University
India 05.2020
Skills
- Client Management
- Empathic personality
- Active listener
- AWS
- Azure
- Axiom
- Ability to use positive language
- People-first attitude
- Cisco and juniper switches
- SRX
- Monitoring tools – CA Spectrum, Opsview and SolarWinds
- Load Balancers F5
- Palo Alto
- Fortinet
- Multitasking Abilities
- MS Office
Timeline
Senior Analyst and Portal Manager
Bluechip Transport Pvt. Ltd.
10.2022 - Current
Senior Analyst/ Software Engineer
Capgemini
09.2020 - 09.2022
Graduate Inter
Red Bull
01.2019 - 05.2020
La Trobe University
Bachelor of Technology in computer science -
Guru Nanak Dev University
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