Rienette Gallaty
Summary
Summary
I am experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships, continuously striving to deliver excellence whilst engaging in workplace roles with an approachable, bubbly personality.
Overview
25
25
years of professional experience
Work History
Receptionist and Administration Officer Level 3
High Risk Foot Service Outpatient clinic, Liverpool Hospital
09.2019 - Current
- Administration Duties
- Ensuring compliance with current healthcare regulations
- Medicare billing – PBRC program, updating referrals, Revenue Billing
- Maintaining patient records / filing
- Liaise with medical staff internal and external of the hospital
- Assist with triaging phone calls, clinic referrals
- Ensure the multidisciplinary clinic is running efficiently with various departments/ doctors – Endocrine, HiTH, Ambulatory Care, Vascular, wound CNC, Infectious Disease
- Health Roster
- Database and Reports – New patients, Doctor Reports, Clinic reports, Billing reports, Monthly WHS Compliance Report
Administration Officer Level 4
Allied Health Department, Liverpool Hospital
09.2017 - 10.2017
- Managing Administration staff
- Health Roster
- Reporting to Physiotherapy and Occupational Therapy HOD’s
Receptionist and Administration Officer
High Risk Foot Service Outpatient clinic, Liverpool Hospital
05.2015 - 09.2019
- Reception, Administration and clerical Duties
Receptionist and Administration Officer level
Haematology Consulting Rooms, Liverpool Hospital
12.2012 - 05.2015
- Reception in a high volume and pressure clinic
- Preparing clinic weeks in advanced as well as any adhoc patients or clinics
- Administration and Clerical Duties
- Organising patient treatment bookings
- New patient registration
- Billing – Hosbil program, Medicare billing, private patient billing, inpatient billing.
Member Relations Officer
SGE Credit Union, Liverpool and Parramatta
05.2006 - 12.2012
- Customer Service, Sales and Administration within Branches and call centre including assisting with loan inquiries
- Cash Handling and Daily Balancing including Amex, foreign currency, drafts and telegraphic transfer.
Sales Administration Clerk
Hafele
07.2000 - 10.2002
- Sales, Administration, Reception and clerical duties
- Assisting Business Development Officers – managing major client accounts
Receptionist and Sales Administration Clerk
Esen Sales
02.1999 - 07.2000
- Reception, Sales, Administration and clerical duties
Education
Certificate III in Medical Administration -
Liverpool Hospital Education Centre
Liverpool, NSW2017
Certificate II in Business Office Administration -
TAFE NSW
Liverpool, NSW1999
Certificate in Computer Applications for the Office -
TAFE NSW
Campbelltown, NSW1998
Certificate II in Design Fundamentals -
TAFE NSW
Macquarie Fields, NSW1997
Skills
- Good Telephone Etiquette
- Outstanding Customer Service
- Flexible and Adaptable
- Decision-Making
- Self-Directed
- Excellent Communication
- Troubleshooting
- Multitasking
- Problem-Solving
- Active Listening
- Task Prioritization
- Client Relations
- Clerical Support
Additional Information
2020 Working with children's check
Timeline
Receptionist and Administration Officer Level 3
High Risk Foot Service Outpatient clinic, Liverpool Hospital
09.2019 - Current
Administration Officer Level 4
Allied Health Department, Liverpool Hospital
09.2017 - 10.2017
Receptionist and Administration Officer
High Risk Foot Service Outpatient clinic, Liverpool Hospital
05.2015 - 09.2019
Receptionist and Administration Officer level
Haematology Consulting Rooms, Liverpool Hospital
12.2012 - 05.2015
Member Relations Officer
SGE Credit Union, Liverpool and Parramatta
05.2006 - 12.2012
Sales Administration Clerk
Hafele
07.2000 - 10.2002
Receptionist and Sales Administration Clerk
Esen Sales
02.1999 - 07.2000
Certificate III in Medical Administration -
Liverpool Hospital Education Centre
Certificate II in Business Office Administration -
TAFE NSW
Certificate in Computer Applications for the Office -
TAFE NSW
Certificate II in Design Fundamentals -
TAFE NSW
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