Amandeep Kaur
Prospect,NSW
Summary
Seeking a challenging position in a fast paced environment that focuses on building strategic relationships with clients and promotes client satisfaction while achieving personal and company goals. High-performing Administration Officer In Liverpool with integrity and leadership skills. Applies knowledge and abilities to positively impact on customer service Team Work And . Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable with strong ability in Customer service. Offering good communication and negotiation skills. Highly organized, proactive and punctual with team-oriented mentality.
Overview
7
7
years of professional experience
Work History
Administration Officer
Liverpool Sexual health Clinic Liverpool Hospital
Liverpool , Nsw
11.2023 - Current
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
- Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
- Organised meetings and conferences for internal staff members, as well as external stakeholders.
- Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
- Coordinated the recruitment process from initial job advertisement through to interviewing candidates.
- Developed and implemented effective office procedures to ensure smooth running of the organisation.
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
- Maintained accurate records of employee attendance data using HR software applications.
- Assisted with the preparation of monthly reports on a range of topics including sales figures, budgeting information and performance metrics.
- Produced detailed minutes of meetings for circulation to relevant personnel.
Emergency Admission Officer
Concord Hospital
09.2019 - 11.2023
- Admission reception duties including answering the telephone, general inquiries and providing information for patients on the waiting list
- Interview patients for hospital bookings and admit patients in accordance with guidelines set by the Ministry of Health, Sydney Local Health District Concord Repatriation general hospital
- This includes the compilation of all admission documentation and data entry onto the patient administration system
- Request patients to provide evidence of current membership of health fund, Medicare card or details of compensation claim
- Process patients presenting for admission:
- Ensure that the Recommendation for Admission (RFA) Forms received is completed correctly
- Enter information into the patient administration system
- Classify patients accurately and obtain signature for appropriate election
- Make patient bookings and update patient administration system for:
- Pre-anaesthetic clinic
- Nurse Clinic
- Ante-Natal Clinic
- Health Care Interpreter
- Patient personal details
- Any change in classification is to be updated on the patient administration system, notifying AMO of the request for change
- The patient’s Revenue Sheet and Patient Admission Form updated and initialled by the clerk responsible for the change.
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.
- Conducted investigations into complaints from customers or employees regarding violations of company policy.
Security Concierge supervisor Officer
Oracle North Ryde
01.2017 - 03.2023
- General Admin work, Responding emergency situation as they rise
- Answer Phones and accurately reporting all incidents to managers
- Handing out keys to the cleaning staff, Producing written reports
- Filing, updating administrative records and sheets
- Booking and Issue Car Keys
- Answering Emails
- Photocopy
- Fax
- Answering the isolation phone
- Communicating over the Two-way radio
- Oracle ordering for the department
- Experience in mail room like sort out mails and using franking machine
- Health Roster
- Data Entry
- I Procurement
- Look after fleet
- Customer service
- De Escalating the incident.
Education
Certificate IV in disability (CHC43115), Certificate to Assist Clients with Medication (HLTHPS006), Certificate in Administer and Monitor Medications (HLTHPS007), Girls High Sen. Sec. School in India Year 12, Graduation from PU University in India -
Skills
- Well-developed written and oral communication skills to enable effective communication,Reporting skills,Schedule Management,Active Listener
- Negotiation and consultation with internal and external customers ,Reporting proficiency
- Administrative Support ,Meeting Support,Ability to multi-task whilst remaining positive in times of challenge
- Sound problem solving skills and ability to handle complaints and disputes in an effective and efficient manner
- Can deliver consistent and significant results consistently meeting my KPIs
- Always professional about my work, my role and my customers
- Flexible and attitude and participates significantly in team activities and supportive of change Document Control
- Training delivery
- Team Exercises
Driver License
True
Australian Citizen
True
References
Upon Request
Timeline
Administration Officer
Liverpool Sexual health Clinic Liverpool Hospital
11.2023 - Current
Emergency Admission Officer
Concord Hospital
09.2019 - 11.2023
Security Concierge supervisor Officer
Oracle North Ryde
01.2017 - 03.2023
Certificate IV in disability (CHC43115), Certificate to Assist Clients with Medication (HLTHPS006), Certificate in Administer and Monitor Medications (HLTHPS007), Girls High Sen. Sec. School in India Year 12, Graduation from PU University in India -
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