Riham Kifayat Mahmood
Bankstown,NSW
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute and experienced in fast-paced environments, excelling under pressure and consistently delivering exceptional work.
Overview
3
3
years of professional experience
2
2
Certification
Work History
Laundry Assistant
Linen Services Australia
10.2022 - Current
- Optimized laundry processing for over 200 items daily, boosting efficiency by 30% with innovative sorting and folding techniques, ensuring high-quality results
- Played a pivotal role in enhancing the dispatch system, leveraging my strong dispatch skills to streamline the flow of laundry items from cleaning to delivery.
- Coordinated effectively with the front office to manage dispatch details, ensuring accurate and timely delivery of laundry items to clients.
- Demonstrated exceptional ability to operate and maintain laundry machinery with a focus on safety, efficiency, and preventative maintenance, reducing equipment downtime and operational delays.
Front Desk Receptionist
Ibis Hotel
05.2024 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Housekeeping
Ibis Hotel
04.2024 - 05.2024
- Performed light housekeeping duties, creating a clean and comfortable living environment for clients.
- Enhanced team efficiency by providing support and guidance in daily housekeeping tasks.
- Maximized store cleanliness by assigning daily housekeeping tasks, inspecting workspaces periodically throughout each shift.
- Collaborated with housekeeping staff to ensure timely room turnovers and high-quality accommodations.
Grocery Team Member
Coles
02.2024 - 05.2024
- Managed stock levels and ensured timely replenishment of grocery shelves.
- Assisted customers with product inquiries and provided excellent customer service, improving overall customer satisfaction.
- Organized promotional displays and ensured accurate price labeling.
- Organized backroom stock areas for efficient retrieval of products during order fulfillment process.
Retail Salesperson
Apex Footwear Ltd.
10.2021 - 07.2022
- Excelled in customer engagement, welcoming over 50 customers daily with a friendly demeanor that enhanced store loyalty and satisfaction
- Successfully identified customer needs through attentive listening, increasing cross-sales by 20%
- Provided expert advice on product features, benefits, and operation, leading to a 15% increase in customer purchase satisfaction
- Efficiently processed transactions, ensuring accurate and prompt customer service.
Education
Bachelors of Cyber Security (NBCS) -
Victoria University
10-2025
High School Certificate -
Mohammadpur Preparatory College
02.2022
Skills
- Computer Skills
- Ability to Multitask
- Warehouse Safety
- Customer Service
- Product Packaging
- Adaptability
- Dispatch
- Barista skills
- Chemical Handling
- Machine Maintenance
- Health and safety compliance
- Coordinating urgent deliveries
- Laundry equipment operation
- Folding precision
- Sorting Efficiency
- Shelf Stocking
- Housekeeping and Cleaning
- Scheduling appointments
- Time Management
Certification
- 03/2024 SITHFAB025 Prepare And Serve Espresso Coffee Barista Basics Coffee Academy
- 03/2024 SITXFSA001 Use Hygienic Practices For Food Safety Barista Basics Coffee Academy
Languages
Bengali
Native or Bilingual
Hindi
Limited Working
Urdu
Limited Working
English
Full Professional
Timeline
Front Desk Receptionist
Ibis Hotel
05.2024 - 07.2024
Housekeeping
Ibis Hotel
04.2024 - 05.2024
Grocery Team Member
Coles
02.2024 - 05.2024
Laundry Assistant
Linen Services Australia
10.2022 - Current
Retail Salesperson
Apex Footwear Ltd.
10.2021 - 07.2022
High School Certificate -
Mohammadpur Preparatory College
Bachelors of Cyber Security (NBCS) -
Victoria University
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