Riju Tiwari
Westmead,NSW
Summary
Detail-oriented professional with experience in customer relationship management and team collaboration. Known for strong interpersonal skills and a client-focused approach, driving improvements in customer satisfaction and service delivery. Results-driven individual with a background in customer service and monitoring project impacts. Known for excellent interpersonal skills and a proactive approach to problem-solving, ready to support organizational goals through client education and engagement.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Customer Service Officer
Tabookai International
Condell Park , NSW
04.2026 - 07.2026
- Managed customer inquiries through phone and email support.
- Maintained accurate records of customer interactions in the database.
- Provided customer service in a courteous and professional manner.
- Established trustful relationships with customers through effective communication skills.
- Resolved customer issues in an efficient and timely manner.
- Managed daily operations of the Customer Service Department.
- Educated customers on products and services offered by the company.
- Communicated information to customers about product quality, value and style.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Educated customers on special pricing opportunities and company offerings.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Carer
Bupa Aged Care
Ashfield, NSW
04.2024 - 04.2026
- Assisted residents with daily living activities and personal care needs.
- Monitored residents' health and reported changes to nursing staff promptly.
- Engaged residents in social activities to promote emotional well-being.
- Collaborated with multidisciplinary teams to enhance resident care plans.
- Adhered to all safety protocols and infection control procedures daily.
- Demonstrated excellent interpersonal skills while interacting with clients, family members, physicians or other healthcare professionals.
- Communicated effectively with residents to understand their preferences and concerns.
- Supported recreational activities to enhance social engagement among residents.
- Documented resident care activities in compliance with Bupa Aged Care policies.
- Participated in training sessions to improve caregiving skills and knowledge.
Care Service Employee
Uniting Residential Aged Care
Bankstown, NSW
03.2024 - 09.2024
- Assisted residents with daily living activities and personal care needs.
- Supported nursing staff by documenting resident health changes and reporting concerns.
- Engaged residents in social activities to enhance their emotional well-being.
- Ensured compliance with safety protocols and infection control guidelines daily.
- Managed challenging behaviour effectively using appropriate methods of intervention.
- Maintained clean and well-organized environment for client happiness and safety.
Monitoring and Evaluation Officer
The Leprosy Mission Nepal
Lalitpur, Nepal
11.2023 - 08.2024
- Developed monitoring frameworks for evaluating project effectiveness and community impact.
- Conducted training sessions for staff on data collection and reporting methodologies.
- Analyzed program data to identify trends and inform decision-making processes.
- Collaborated with stakeholders to ensure alignment of evaluation strategies with organizational goals.
- Prepared comprehensive reports detailing findings from evaluations and assessments.
- Maintained databases for tracking program performance and participant feedback.
- Conducted field visits to ensure quality implementation of project activities.
- Developed and implemented data collection tools for monitoring projects.
- Analyzed survey results using statistical software packages such as SPSS.
Education
Certificate IV Ageing Support - Aged Care
Encourage Training Center
Auburn, NSW02-2024
Masters in Public Health - Public Health
Rajiv Gandhi University of Health Sciences
Bangalore, India07-2017
Bachelor in Public Health - Public Heath
Purbanchal University
Kathmandu, Nepal10-2011
Skills
- Customer relationship management
- Database management
- Team collaboration
- Client education
- Problem solving
- Effective communication
- Interpersonal relationships
- Time management
- Client focused approach
- Email handling
Languages
English
Full Professional
Hindi
Professional
Nepali
Native/ Bilingual
Timeline
Customer Service Officer
Tabookai International
04.2026 - 07.2026
Carer
Bupa Aged Care
04.2024 - 04.2026
Care Service Employee
Uniting Residential Aged Care
03.2024 - 09.2024
Monitoring and Evaluation Officer
The Leprosy Mission Nepal
11.2023 - 08.2024
Certificate IV Ageing Support - Aged Care
Encourage Training Center
Masters in Public Health - Public Health
Rajiv Gandhi University of Health Sciences
Bachelor in Public Health - Public Heath
Purbanchal University