Rikka De Guzman
Wollert,VIC
Summary
Strong communication and interpersonal skills, able to build rapport with patients, families, and multidisciplinary teams. Clinical experience supporting individuals with complex needs including intellectual disabilities, high care support, and spinal cord injuries. Skilled in personal care, mobility assistance, manual handling, PEG feeding, and bowel care while maintaining patient dignity and safety. Organised and adaptable, with the ability to prioritise and manage competing tasks in busy environments. Collaborative team player with a proactive approach, while also confident working independently under supervision. Committed to professional growth and delivering patient-centred care that promotes independence and quality of life.
Overview
17
17
years of professional experience
Work History
Receptionist
Novotel Sydney Rooty Hill
11.2012
- Customer Service
- Taking orders and working at the front counter register
- Promoting deals and new menu
- Maintaining store cleanliness
- Work as part of a team
Disability Support Worker
AQA Victoria Ltd.
11.2021 - Current
Support Disability Worker
Nepean Disability Area Organisation NADO
01.2016 - 01.2020
Second In Charge
Hanama Collection Pty Ltd
11.2015 - 07.2016
- Welcome and greet customers
- Working in a counter register
- Maintain outstanding store condition and visual merchandising standards
- Maintain a fully stocked store
- Ascertain customers’ needs and wants
- Recommend and display items that match customer needs
- Follow all companies policies and procedures
- Banking
- Work as part of a team
Customer Service Officer/Duty Manager
YMCA - Sydney Olympic Park Lodge (Camp)
06.2010 - 02.2016
- Giving safety induction
- Liaising with groups
- Maintaining a child safe environment, by ensuring YMCA Child Protection procedures are followed
- Maintaining a safe environment, ensuring any hazards are identified and isolated
- Manage site security
- Sending invoices for payment
- Answering phones in a professional and efficient manner
- Dealing with customer enquiries through phone and email
- Sending invitations for the camp events and accommodation
- Photocopying, Faxing & Printing
- Participating in the preparation of camp events and accommodation
- Meeting the dietary needs of the guests (anaphylaxis, vegan, vegetarian, halal etc.)
- Compliance with the Manual Handling Techniques and Work Health & Safety procedures
- Maintaining the cleanliness of the kitchen
- Organising linen laundry
- Providing assistance in the kitchen such as washing, peeling, chopping, cutting and cooking
Waitress
Pizza Rocco – St Clair
03.2015 - 09.2015
- Welcome guests and seat them
- Providing excellent customer service
- Taking orders and serve food and beverages
- Ensure that continued service is managed during the course of the meal
- Accept payment in cash and credit card
- Working in a counter register
- Work as part of a team
Customer Service
Hungry Jack’s – Macquarie Park and Parramatta
05.2008 - 10.2008
- Customer Service
- Taking orders and working at the front counter register
- Promoting deals and new menu
- Maintaining store cleanliness
- Work as part of a team
Education
Bachelor of Business and Commerce - Applied Finance
University of Western Sydney
01.2016
Diploma - Hospitality
Kingswood NEPEAN TAFE
01.2012
Certificate III - commercial cookery
Kingswood NEPEAN TAFE
01.2011
Certificate III - Assistant in nursing
Kingswood NEPEAN TAFE
01.2009
High School Certificate - undefined
Carlingford High School
01.2009
Bachelor of Nursing - Nursing
Western Sydney University
Sydney, NSW01-2025
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
Timeline
Disability Support Worker
AQA Victoria Ltd.
11.2021 - Current
Support Disability Worker
Nepean Disability Area Organisation NADO
01.2016 - 01.2020
Second In Charge
Hanama Collection Pty Ltd
11.2015 - 07.2016
Waitress
Pizza Rocco – St Clair
03.2015 - 09.2015
Receptionist
Novotel Sydney Rooty Hill
11.2012
Customer Service Officer/Duty Manager
YMCA - Sydney Olympic Park Lodge (Camp)
06.2010 - 02.2016
Customer Service
Hungry Jack’s – Macquarie Park and Parramatta
05.2008 - 10.2008
Diploma - Hospitality
Kingswood NEPEAN TAFE
Certificate III - commercial cookery
Kingswood NEPEAN TAFE
Certificate III - Assistant in nursing
Kingswood NEPEAN TAFE
High School Certificate - undefined
Carlingford High School
Bachelor of Business and Commerce - Applied Finance
University of Western Sydney
Bachelor of Nursing - Nursing
Western Sydney University
Training
- Safe Behaviours Training 2015
- First Aid Training Certificate 2015
- Responsible Service of Alcohol Certificate 2012
- Responsible Conduct of Gambling Certificate 2012
- Fire Safety/ Fire warden training
- Anaphylaxis Awareness Training
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