Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riley Ashford

Maryborough,QLD

Summary

Dynamic Service Officer with a proven track record at Services Australia, excelling in client needs assessments and effective communication. Enhanced customer satisfaction through problem-solving and streamlined processes, leading to increased client retention. Proficient in reporting and documentation, with a strong focus on data confidentiality and attention to detail.

Overview

3
3
years of professional experience

Work History

Service Officer

Services Australia
11.2023 - 03.2025
  • Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
  • Provided exceptional customer support, leading to increased client retention and loyalty.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
  • Streamlined service processes for increased efficiency and improved customer experience.

Hospitality Worker

Ivey’s Chicken and Carvery
02.2023 - 11.2023
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.

Fast Food Worker

Subway
12.2021 - 01.2023
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
  • Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.

Education

Grade 12 -

Maryborough State High School
Maryborough, QLD
11.2022

Skills

  • Reporting and documentation
  • Written and verbal communication
  • Proficient in software
  • Client needs assessments
  • Effective customer communication
  • Research and facts collecting
  • Collaboration and teamwork
  • Problem-solving
  • Attention to detail
  • Active listening
  • Data confidentiality

Timeline

Service Officer

Services Australia
11.2023 - 03.2025

Hospitality Worker

Ivey’s Chicken and Carvery
02.2023 - 11.2023

Fast Food Worker

Subway
12.2021 - 01.2023

Grade 12 -

Maryborough State High School
Riley Ashford