Riley Ashford
Maryborough,QLD
Summary
Dynamic Service Officer with a proven track record at Services Australia, excelling in client needs assessments and effective communication. Enhanced customer satisfaction through problem-solving and streamlined processes, leading to increased client retention. Proficient in reporting and documentation, with a strong focus on data confidentiality and attention to detail.
Overview
3
3
years of professional experience
Work History
Service Officer
Services Australia
11.2023 - 03.2025
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Streamlined service processes for increased efficiency and improved customer experience.
Hospitality Worker
Ivey’s Chicken and Carvery
02.2023 - 11.2023
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Fast Food Worker
Subway
12.2021 - 01.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
Education
Grade 12 -
Maryborough State High School
Maryborough, QLD11.2022
Skills
- Reporting and documentation
- Written and verbal communication
- Proficient in software
- Client needs assessments
- Effective customer communication
- Research and facts collecting
- Collaboration and teamwork
- Problem-solving
- Attention to detail
- Active listening
- Data confidentiality
Timeline
Service Officer
Services Australia
11.2023 - 03.2025
Hospitality Worker
Ivey’s Chicken and Carvery
02.2023 - 11.2023
Fast Food Worker
Subway
12.2021 - 01.2023
Grade 12 -
Maryborough State High School
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