Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Riley Blacklock

West Tamworth

Summary

As a Duty manager with a solid track record in overseeing daily operations and ensuring exceptional customer service. Successfully managing staff schedules, resolving conflicts, and maintaining high standards of efficiency. I demonstrate leadership and problem-solving skills in high-pressure environments and currently looking to expand on my skills with communication and building new relationships.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Duty Manager

Coles Supermarket
08.2024 - Current
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • In charge of the store from the afternoon til close, as a keyholder.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Experience in handling threatening situations and effectively using de-escalation skills within a high paced environment.

Retail Worker

Coles Supermarket
03.2023 - Current
  • Part of a large team working together mainly in Coles online department..
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.

Crew Trainer

West Tamworth McDonalds
09.2020 - 01.2023
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.

Labourer

Austam homes
05.2022 - 05.2022
  • Carpentry
  • Work experience

Labourer

Black sheep carpets
11.2021 - 11.2021
  • Carpet laying and concreting
  • Work experience

Education

HSC Certificate -

Tamworth High School
01-2022

Skills

  • Leadership
  • Confident
  • Open minded
  • Optimistic
  • Physically fit
  • Effective communicator
  • Trustworthy
  • Reliable
  • Delegating work
  • Team supervision
  • Customer service

Certification

RSA Certificate

Interests

Photography

Cars

Gym

Cooking

Gaming

Sports

Mixology

Timeline

Duty Manager

Coles Supermarket
08.2024 - Current

Retail Worker

Coles Supermarket
03.2023 - Current

Labourer

Austam homes
05.2022 - 05.2022

Labourer

Black sheep carpets
11.2021 - 11.2021

Crew Trainer

West Tamworth McDonalds
09.2020 - 01.2023

HSC Certificate -

Tamworth High School

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Riley Blacklock