Riley Evens
Singleton,Western Australia
Summary
Adept Field Service Technician with a robust background in high-precision GPS and mining equipment, honed at Position Partners. Renowned for exceptional customer service and technical troubleshooting, I excel in preventive maintenance and training, significantly enhancing service quality and team skills. My proactive approach and mechanical aptitude ensure peak equipment performance and client satisfaction.
Im seeking to broaden my knowledge within the Mining industry primarily focussing on the automotive electrical aspect, and upskilling and acquiring an Auto Electrical Trade Certificate.
Due to the potential upcoming of GPS/Fleet management systems, having prior knowledge of the product and its installation practices, I could be a valuable asset to current and future projects with Genesis.
I appreciate your consideration in advance, and I'm excited to hear whether this opportunity that we could both benefit from is achievable.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Service Technician
Aptella
11.2019 - Current
- Experienced in the installation of High Precision GPS systems and weighing systems (Topcon, Carlson, IVOLVE, Loadmaster) on a variety of Civil and Mining Machinery during employment at Position Partners Brisbane from 2019-2021.
- In November 2021, I transferred internally to Position Partners in Perth WA with a sole focus on enhancing my skills related to mining equipment.
- Responded quickly to breakdown maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
Delicatessen Assistant
Coles Supermarket
03.2011 - 04.2021
- Enhanced customer satisfaction by providing exceptional service and product recommendations..
- Maintained a clean and organized work area, ensuring compliance with health and safety regulations.
- Developed a strong rapport with regular customers, earning their loyalty and increasing repeat business for the deli department.
- Demonstrated expert knowledge of deli products, guiding customers in their selections based on taste preferences or dietary needs.
- Mastered use of various equipment such as meat slicers, scales, and wrapping machines for efficient service delivery.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Light Motor Vehicle Mechanic
Brisbane BMW
08.2015 - 11.2019
- Gained valuable experience during a 3.5-year apprenticeship at Brisbane BMW in understanding light vehicle mechanical principles, undertaking independent diagnosis and repairs, and assisting technicians.
- Collaborated with service advisors to ensure clear communication on repair needs and progress updates, resulting in improved customer relations.
- Enhanced skills through participation in training sessions and workshops held at the Melbourne BMW Training Centre, while also fulfilling Trade Certification competencies at Queensland North Institute of TAFE.
- Contributed to a safe working environment by adhering to company safety policies and procedures during all tasks performed in the workshop.
Education
No Degree -
The Gap State High School
The Gap, QLDCertificate III - Light Vehicle Mechanical Technology
TAFE Queensland
Bracken Ridge, QLD04.2024
Skills
- Problem-Solving
- Troubleshooting and repair
- Positive Attitude
- Field Repairs
- Customer Service
- Preventive Maintenance
- Technical Troubleshooting
- Teamwork and Coordination
- Mechanical Aptitude
- Training and mentoring
- Technical Support
- Repair and Installation
- Service Quality
- Calibration Procedures
Certification
Certificate II in Automotive Mechanical.
Certificate III Light vehicle Mechanical Technology.
Certificate II in I.T.
High Risk Work.
Working at Heights.
Heavy Rigid Licence.
Level II Freediving Certificate.
Spearfishing, Freediving, Snowboarding, Physical sporting activities
In my free time I thoroughly enjoy the outdoors and being in and around the ocean.
A strong point which supported my decision to move and continue to stay in Western Australia was the vast coastal activities and experiences, which fulfill many attributes maintaining to my health physically and mentally.
I've travelled to New Zealand, Japan and the East coast of Australia on multiple occasions for snowboarding as it too, brings me enjoyment and respect for the outdoors and what life has to offer.
References
Ian McGurk - Operations Manager - Mining / Field.
Aptella Pty Ltd
imcgurk@aptella.com
- 0499021020
Mining Manager - West Mining
Aptella Pty Ltd
astonham@aptella.com
- 0429 413 372
Timeline
Field Service Technician
Aptella
11.2019 - Current
Light Motor Vehicle Mechanic
Brisbane BMW
08.2015 - 11.2019
Delicatessen Assistant
Coles Supermarket
03.2011 - 04.2021
No Degree -
The Gap State High School
Certificate III - Light Vehicle Mechanical Technology
TAFE Queensland
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