Riley Hammond
Newcastle,NSW
Summary
Dynamic professional with extensive experience at Flourish Australia, excelling in compliance monitoring and training development. Proven ability to advocate for individuals, enhance service delivery, and implement effective solutions. Strong interpersonal skills to foster positive relationships, with a commitment to continuous improvement which drives successful outcomes in challenging environments.
Overview
2026
2026
years of professional experience
Work History
Peer Worker
Flourish Australia
Newcastle, NSW
2024 - Current
- Worked alongside a coordinator of supports to ensure correct and comprehensive applications of funding
- Key worked an individual with a current restrictive practice, successfully advocated for them and worked alongside a behaviour support practitioner and psychologist to appeal to the tribunal for a reduction in restrictions
- Worked alongside multiple individuals with restrictive practices and engaged with advisors in correcting institutional misunderstandings of these practices
- Utilised a strength based approach and maintained competencies in strength based training
- Followed instructions to support production processes and workflow efficiency.
- Engaged in training sessions to improve skills and job performance continuously.
- Worked fast to complete tasks and meet daily deadlines.
Support Worker
Flourish Australia
Newcastle, NSW
01.2023 - 01.2024
- Provided exceptional customer support to individuals, ensuring a positive experience.
- Assisted in maintaining accurate records of client interactions and service requests.
- Collaborated with team members to resolve client issues efficiently and effectively.
- Adapted quickly to changes in procedures, demonstrating flexibility in dynamic environments.
- Supported the implementation of new systems for tracking service delivery progress.
- Engaged with clients to gather feedback and improve service offerings continuously.
- Trained new staff on operational procedures and best practices for client support.
- Provided empathetic support, fostering positive relationships with customers even during challenging situations.
Program Coordinator
Sole Trader
Newcastle, NSW
02.2020 - 01.2023
- Coordinated project schedules and timelines to ensure timely completion of deliverables.
- Assisted in developing program materials and resources for effective communication.
- Organized meetings and maintained detailed records of discussions and action items.
- Monitored program progress, identifying areas for improvement and implementing solutions.
Education
Bachelor of Social Science -
University of Newcastle
Newcastle, New South Wales, NSW11.2023
Skills
- Compliance monitoring
- Training development
- Internal audits
- Document reviews
- Compliance documentation
- Risk assessment
Timeline
Support Worker
Flourish Australia
01.2023 - 01.2024
Program Coordinator
Sole Trader
02.2020 - 01.2023
Peer Worker
Flourish Australia
2024 - Current
Bachelor of Social Science -
University of Newcastle