Riley Hughan
Narre Warren South,VIC
Summary
Final year civil engineering student at RMIT University with practical experience in engineering design, data analysis, and technical reporting. Strong attention to detail and ability to work collaboratively in team environments. Looking to apply my academic knowledge to real-world engineering challenges and pursue a professional career within the industry.
Overview
5
5
years of professional experience
Work History
Retail Assistant
AMA Warehouse
Lynbrook, VIC
02.2024 - Current
- Assisted customers with product selections and inquiries.
- Collaborated with team members to improve customer service experiences through effective communication and support.
- Handled product returns and exchanges following store policies.
- Monitored stock levels and reported discrepancies to management.
- Trained new staff on operational procedures and customer service techniques.
- Managed customer complaints professionally, resolving issues to ensure customer satisfaction.
- Utilized problem-solving techniques to address challenging situations, contributing to positive customer interactions.
Delivery Driver
Dominos
Cranbourne, VIC
04.2021 - 07.2022
- Transported and safely delivered items to prevent damage or loss.
- Delivered orders efficiently to enhance customer satisfaction.
- Communicated effectively with customers regarding order status.
- Resolved customer service complaints professionally to strengthen trust and loyalty.
- Collaborated with team members to ensure timely service.
- Assisted in food preparation during peak hours to meet high demand.
Education
Bachelor of Civil Engineering -
RMIT University
Melbourne, VIC11-2026
High School Diploma -
Kambrya College
Berwick, VIC11-2022
Skills
- Customer Service
- Team Collaboration
- Team Leadership
- Word / Excel
- Adobe PhotoShop / Premiere Pro
- Problem Solving
- Revit Modeling
- AutoCAD
- Rhino 3D
- ETABS
- SPACEGASS
- Abaqus
Timeline
Retail Assistant
AMA Warehouse
02.2024 - Current
Delivery Driver
Dominos
04.2021 - 07.2022
Bachelor of Civil Engineering -
RMIT University
High School Diploma -
Kambrya College