Summary
Overview
Work History
Education
Skills
Timeline
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Riley Lucashenko

Riley Lucashenko

Brisbane

Summary

Lead Sales Agent and Interior Designer with a proven track record of developing and executing sales strategies that maximise seller outcomes and accelerate time-to-sale. I lead end-to-end residential transactions—managing every stage from initial client consultation and pricing strategy through to negotiation, settlement and post-sale relationship management. By combining rigorous market analysis with relationship-driven negotiation and design-led presentation, I consistently deliver tailored solutions that protect client interests, improve sale outcomes and build long-term referral pipelines.

In my day-to-day role I conduct detailed seller and buyer consultations, prepare Comparative Market Analyses (CMAs) and advise on pricing, presentation and vendor terms. I manage property preparation, coordinating professional photography, floor plans, virtual tours and staging to ensure listings perform strongly across portals and social channels. I also develop bespoke marketing plans—leveraging targeted digital advertising, email nurture sequences, social content and premium portal placements—to maximise exposure and attract qualified buyers quickly.

On the negotiation and transaction side, I prepare and present offers, lead counter-offer strategy sessions, and resolve conflicts while protecting contractual and financial interests. I coordinate closely with lenders, conveyancers, building and pest inspectors, and settlement agents to ensure conditional periods are met and settlements complete on schedule. I maintain meticulous records in CRM and transaction platforms, track KPIs, and continuously refine processes to reduce days on market and improve conversion rates.

As a team lead agent, I prioritised exceptional client communication—providing regular progress updates, clear advice under stress, and proactive problem-solving—to achieve high satisfaction ratings and a dependable referral stream.

Key duties and accountabilities:

  • Conduct seller and buyer consultations; prepare CMAs and recommend pricing strategies
  • Create and execute listing marketing plans: staging, professional photography, floorplans, virtual tours and copywriting
  • Plan and run targeted digital campaigns (Facebook/Instagram Ads, email marketing) and manage premium portal listings
  • Host open homes, private inspections and buyer walkthroughs; qualify leads and manage showings
  • Prepare, present and negotiate offers and counter-offers; advise clients on terms and strategy
  • Coordinate contract-to-settlement activities: inspections, finance liaison, conveyancing and settlement scheduling
  • Maintain and update CRM and transaction platforms; track pipeline and performance metrics
  • Mentor junior agents, manage lead allocation and support sales training and process improvements
  • Deliver post-settlement client care to secure reviews, testimonials and referral business
  • Ensure compliance with local real estate legislation and brokerage policies

Overview

20
20
years of professional experience

Work History

Lead Sales Agent & Interior Designer

Reinvent Property Group
Indooroopilly
02.2023 - 04.2025
  • Conducted buyer and seller consultations to assess needs, budgets and timelines and provide clear market advice.
  • Prepared Comparative Market Analyses (CMAs) and pricing recommendations to develop effective listing strategies.
  • Created and implemented listing marketing plans, including professional photography, floor plans, copywriting, online portals, social media and paid advertising.
  • Managed property viewings, open homes and private inspections; qualified and followed up with prospective buyers.
  • Prepared, presented and negotiated offers, counter-offers and contract terms to achieve the best outcome for my clients.
  • Coordinated the contract-to-settlement process: liaised with lenders, conveyancers, inspectors, and settlement agents and managed deadlines.
  • Maintained up-to-date records in the CRM, managed lead pipelines and tracked conversion metrics.
  • Built and maintained a referral network of clients, mortgage brokers, tradespeople and legal partners; generated repeat and referral business.
  • Ensured compliance with local real estate regulations, brokerage policies and accurate record-keeping.
  • Provided outstanding post-settlement client care to encourage reviews and referrals.
  • Developed and implemented strategic marketing initiatives to enhance client engagement and property visibility.
  • Analyzed market trends and competitor activities to inform pricing strategies and sales tactics.
  • Facilitated high-level negotiations with clients, ensuring optimal terms for property transactions.
  • Streamlined operational processes, enhancing efficiency in sales pipeline management and client follow-up.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Created tailored sales presentations that showcased the unique value proposition of the company''s products or services.
  • Drove new business acquisition efforts through strategic prospecting techniques such as cold calling, email outreach, and social media engagement.
  • Facilitated seamless transactions by accurately processing orders, handling customer inquiries, and resolving issues promptly.
  • Managed a diverse portfolio of clients, ensuring all needs were met and satisfaction remained high.
  • Handled complex customer complaints professionally, resolving issues promptly to maintain client satisfaction and preserve brand reputation.
  • Participated in industry events to network with potential clients, gather market intelligence, and stay current on emerging trends.
  • Established long-lasting client relationships through excellent communication skills and timely followups.

Sales Associate

McGrath Paddington Team Dangerfield
Paddington, QLD
02.2022 - 03.2023
  • Conducted property showings and facilitated client interactions to enhance customer engagement.
  • Developed marketing materials using digital platforms to promote listings effectively.
  • Implemented effective negotiation strategies to secure favorable terms for clients.
  • Collaborated with mortgage lenders and inspectors to streamline transaction processes.
  • Cultivated strong relationships with clients, resulting in repeat business and referrals through exceptional service.
  • Developed strong relationships with clients by providing exceptional customer service and timely communication.
  • Conducted open houses to showcase properties, generating interest and attracting potential buyers.
  • Communicated with clients to understand property needs and preferences.
  • Managed multiple transactions simultaneously with attention to detail and organization, meeting all deadlines consistently.
  • Maintained an up-to-date knowledge of local market trends, allowing for accurate pricing recommendations for clients.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Continuously improved professional skills through attending seminars, workshops, and conferences to stay informed on industry trends and best practices.
  • Negotiated favorable contract terms for clients, resulting in successful closings and increased client satisfaction.
  • Utilized social media marketing strategies to promote properties, reaching a wider audience and increasing inquiries.
  • Prepared comprehensive comparative market analyses for clients, helping them make informed decisions about their property''s value.
  • Assisted clients with preparing their homes for sale by offering advice on staging and minor improvements that increase value.
  • Guided clients through due diligence periods by addressing concerns promptly and efficiently resolving any issues that arose during negotiations or inspections.
  • Maximized property exposure with professional photography services, eye-catching marketing materials, and targeted online advertisements.
  • Coordinated appointments to show marketed properties.
  • Liaised between buyers and sellers to provide positive experiences for both parties.

Conference Organiser

Legal Aid QLD
Brisbane, QLD
03.2005 - 09.2021
  • Managed participant registrations and inquiries, enhancing overall customer satisfaction through timely communication.
  • Established partnerships with industry stakeholders, fostering relationships that enhanced conference credibility and reach.
  • Delivered exceptional customer support through effective communication and problem-solving strategies.
  • Resolved inquiries and complaints, enhancing customer satisfaction and loyalty.
  • Implemented process improvements that streamlined operations, reducing response times.
  • Utilized CRM software for tracking customer interactions, ensuring accurate records and follow-ups.
  • Collaborated with team members to develop solutions for complex customer issues, fostering teamwork.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

Certificate III - Interior Design

CATCT Design Collage
Brisbane, QLD
08-2014

Skills

  • Sales strategy development
  • Pipeline management
  • Problem-solving
  • Property inspection
  • Property valuation
  • Real estate marketing
  • Buyer representation
  • Listing presentation
  • Social media promotion
  • Local marketing
  • Home staging expertise
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Adaptability and flexibility
  • Property showing
  • Conflict resolution
  • Property marketing
  • Professionalism
  • Presentation skills
  • Sales techniques

Timeline

Lead Sales Agent & Interior Designer

Reinvent Property Group
02.2023 - 04.2025

Sales Associate

McGrath Paddington Team Dangerfield
02.2022 - 03.2023

Conference Organiser

Legal Aid QLD
03.2005 - 09.2021

Certificate III - Interior Design

CATCT Design Collage
Riley Lucashenko