Riley Troy
Bellingen,NSW
Summary
Engaged team player dedicated to continuous learning and skill development. Proactively enhances workplace knowledge and contributes fully to every task. Maintains a positive approach and fosters open communication, facilitating constructive feedback and issue resolution. Energizes teams with professionalism and a commitment to creating a collaborative environment.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Customer Service Representative
Hertz
Coffs Harbour, NSW
08.2026 - Current
- Developed meaningful relationships with customers and staff to enhance service experience.
- Managed valuable assets with care and proficiency to ensure customer satisfaction.
- Engaged in required training to ensure compliance with company standards. and engaged in volunteer work to support team objectives.
Team Leader
Subway
Coffs Harbour, NSW
04.2026 - 09.2026
- Opened and prepared store for daily operations, completing all opening procedures efficiently to ensure readiness for customers.
- Resolved customer inquiries and concerns to enhance satisfaction and maintain store reputation.
- Built positive relationships with customers through friendly, efficient service, fostering a welcoming atmosphere during busy periods.
Cafe Operator
Canteen
Toormina, NSW
03.2026 - 05.2026
- Delivered friendly, professional customer service in a fast-paced café environment.
- Prepared and served diverse selection of hot and cold beverages, contributing to customer experience and retention.
- Closed caf by cleaning, balancing cash, and preparing store for next shift, ensuring seamless operations.
- Closed the caf, including cleaning, cash balancing and preparing the store for the next shift.
Senior Front Of House
Liveat
Campbell Town, TAS
08.2024 - 02.2026
- Dedicated personal time to enhance store operations and expand personal knowledge.
- Maintained high service standards during peak service periods.
- Exhibited strong communication skills in interactions with team members and customers.
- Built positive relationships with colleagues, fostering teamwork and enhancing workplace morale.
- Dedicated personal time to support and enhance overall store operations and personal knowledge.
- Supported training of new team members and assisted with onboarding.
- Assisted with onboarding and trained new team members to ensure smooth integration into the team.
Sandwhich Artist
Subway
Campbell Town, TAS
05.2022 - 09.2024
- Prepared sandwiches, salads, and wraps to Subway's highest standards.
- Adhered to food safety, hygiene, and sanitation protocols to maintain a safe and clean environment for customers and staff.
- Followed food safety, hygiene, and sanitation procedures.
- Displayed reliability by consistently meeting scheduled work hours.
Professional Esports Player
Darkzero Esports
Las Vegas, NV
02.2021 - 08.2023
- Participated in various competitions to enhance skills in international online and in-person tournaments.
- Partnered with global team members in both remote and in-person environments with international teammates remotely and on-site.
- Practiced daily scrims with DarkZero Esports roster
- Reviewed VOD footage for strategy adjustments
- Communicated in-game calls during competitive matches
Retail Cashier
IGA Supermarket
Campbell Town, TAS
03.2019 - 08.2022
- Executed cash handling procedures to maintain transaction accuracy and security.
- Followed proper cash handling procedures.
- Supported inventory management by helping with regular counts.
- Stocked shelves and racks with merchandise to enhance product visibility and accessibility.
principal computers
Hobart, TAS
06.2021 - 08.2021
- Built New Office and Gaming Computers
- Fixed Broken Computers
- Learnt basic and advanced PC terms
Education
Newstead college
LauncestonCampbell Town District High School
Campbell townSkills
- Customer service resolution
- POS System Operation
- Cash Handling & Register Operation
- Food safety compliance
- Barista training
- Strong IT skills
- Multitasking
- Leadership training
Certification
- Tasmanian Certificate of Education (TCE)
- Certificate of Completion, Beacon Foundations "polish" program
- First-aid Certificate
ABOUT ME / HOBBIES
Outside of work, I enjoy going to the gym, gaming, and spending time outdoors by going for walks and exploring the local area. Since moving to Coffs Harbour, Ive enjoyed meeting new people and becoming part of the community. I value staying active, maintaining a healthy work-life balance, and challenging myself to keep learning and growing.
VOLUNTEER WORK
operation of Audio and Technical devices on large school events., Part of the SRC (student representative council), Soccer and Hockey coach for young people.
Timeline
Customer Service Representative
Hertz
08.2026 - Current
Team Leader
Subway
04.2026 - 09.2026
Cafe Operator
Canteen
03.2026 - 05.2026
Senior Front Of House
Liveat
08.2024 - 02.2026
Sandwhich Artist
Subway
05.2022 - 09.2024
principal computers
06.2021 - 08.2021
Professional Esports Player
Darkzero Esports
02.2021 - 08.2023
Retail Cashier
IGA Supermarket
03.2019 - 08.2022
Newstead college
Campbell Town District High School