Rim El Arab
Casula,NSW
Summary
Accomplished Employment Consultant with a proven track record at Global Skills, enhancing interview rates and job placements through customized strategies. Expert in client relations and multitasking, adept at managing high-volume calls and fostering employer partnerships. Demonstrates exceptional organization and communication skills, significantly improving client employability and satisfaction. Accomplished Checker with over 3+ years of customer service experience. Enthusiastic personality and pleasant attitude complements skills in organization and information processing.
Overview
9
9
years of professional experience
Work History
Disability Employment Consultant
Global Skills
Liverpool, NSW
07.2023 - 10.2024
- Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
- Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
- Managed caseloads of up to 100 monthly clients in search of gainful employment.
- Interviewed clients and administered skills assessments to determine employability.
- Established strong relationships with local businesses and community organizations to expand employment opportunities for clients.
- Answer high volume of inbound and outbound calls and emails
Front Desk Receptionist
Global Skills
Blacktown, NSW
06.2022 - 07.2023
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed all tasks in compliance with company policies and procedures.
- Organized and maintained files and records to ensure up-to-date documentation.
Receptionist
Ozzie Concrete Pty Ltd
Panania, NSW
02.2019 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Support Worker
All Age Care Services
Sydney, NSW
02.2017 - 01.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Customer Service Representative
Kfc
Revesby, NSW
07.2015 - 01.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Certificate III - Business Administration
Bankstown Senior College
Bankstown, NSW07.2018
Year 12 -
Picnic Point High School
Panania, NSW09.2016
Skills
- Meeting Preparation
- Multi-Line Telephone Systems
- Customer and Client Relations
- Organization Skills
- Great communication skills
- Multitasking
- Computer Skills
- Outbound and inbound calls
Languages
Arabic
Native or Bilingual
Timeline
Disability Employment Consultant
Global Skills
07.2023 - 10.2024
Front Desk Receptionist
Global Skills
06.2022 - 07.2023
Receptionist
Ozzie Concrete Pty Ltd
02.2019 - 05.2022
Support Worker
All Age Care Services
02.2017 - 01.2019
Customer Service Representative
Kfc
07.2015 - 01.2017
Certificate III - Business Administration
Bankstown Senior College
Year 12 -
Picnic Point High School