Rima Hijazi
Condell Park,AU
Summary
Accomplished and energetic team leader with a solid history of achievement in retail sales fashion and kids wear. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include training and maintaining a shop alone, customer service to the best of my ability and hiring the right staff members to conduct sales and assist the customers on needs and wants. I have exceptional expertise in customer service, and leadership with team and fellow colleagues. I am committed to making the business grow and foster collaborative work cultures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Decjuba
Bankstown, NSW
05.2023 - Current
- Conducted inventory audits to identify discrepancies, improving work accuracy and reducing losses through enhanced accountability and process adjustments.
- Conducted inventory audits to identify discrepancies, ensuring accurate stock levels and improving supply chain reliability.
- Monitored daily sales trends and staff performance to adjust floor strategies, increasing customer satisfaction and sales revenue.
- Implemented and executed merchandising strategies that elevated brand presence and increased sales through enhanced product appeal and customer engagement.
- Executed customer relations efficiently, reinforcing brand loyalty and enhancing overall store reputation through excellent service delivery.
- Maintained accurate cash handling procedures and reconciled daily transactions, reducing financial discrepancies and ensuring compliance with company policies.
- Trained and motivated staff to uphold customer service standards, boosting team productivity and enhancing overall store operational efficiency.
- Optimised staff scheduling in align with peak customer traffic, enhancing operational efficiency and reducing employee overtime costs.
- Supervised daily operational workflows to maintain high standards of store presentation, resulting in consistent compliance with brand guidelines and improved customer experience.
Second in charge
Bardot
Liverpool
09.2018 - 10.2019
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Consistently managed client needs through having the best customer service resulting in positive feedback from customers.
- Opening and closing of store.
- Cash handling.
- Receiving and sending orders.
- Dealing with customer complaints.
- Due to the closure of Bardot Fashion Space, I am no longer employed by them.
- Respond to customer inquiries or complaints.
- Perform accounting activities, such as reconciling daily cash flow, preparing bank deposits, or generating financial statements.
- Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
- Develop or implement marketing strategies.
- Assess employee performance and suggest ways to improve work.
- Inform staff of job responsibilities, performance expectations, customer service standards, or corporate policies and guidelines.
- Train all retail store or sales process, products, or activities.
- Develop staff service or retail goals and guide staff in goal achievement.
Department Manager Ladieswear and Kidswear / Frontend Supervisor
Big W
Browns Plains, QLD
02.2018 - 08.2018
- Started off as checkout operator.
- Made my way up to Service Desk Assistant.
- Frontend Supervisor.
- In charge of L1-Big.
- Worked behind the counters selling sales.
- Moved to jewellery counter to conduct courses.
- Studied cosmetic products sold by Big W and received certifications for Revlon, L'Oreal etc.
- Eventually promoted to Department Manager Ladieswear and Kidswear.
- Ran the department of Ladieswear and Kidswear with hard and soul.
Manager/Owner
Amira Abayas
Kuraby, QLD
06.2017 - 07.2017
Education
High School Diploma - undefined
Mabel Park State High School
Slacks Creek, QLDSkills
- Counselling: Advanced
- Customer service: Expert
- Decision Making: Expert
- English Speaking fluently: Expert
- Arabic Speaking fluently: Expert
- Fashion: Expert
- First Aid: Expert
- Hiring: Expert
- Interacting: Expert
- Team leader: Expert
- Marketing strategies: Expert
- Retail: Expert
Certification
- Community Service, Alfie
- First Aid
- Police Check
Languages
Arabic
Elementary
Timeline
Store Manager
Decjuba
05.2023 - Current
Second in charge
Bardot
09.2018 - 10.2019
Department Manager Ladieswear and Kidswear / Frontend Supervisor
Big W
02.2018 - 08.2018
Manager/Owner
Amira Abayas
06.2017 - 07.2017
High School Diploma - undefined
Mabel Park State High School