Rio Otsuka
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for customers.
Maintains focus and positive attitude in stressful situations and high-volume environments. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
9
9
years of professional experience
Work History
Teacher Coordinator
ECC Tokyo Headquarters
2020.04 - 2024.06
- A teacher coordinator at a language company, specifically in the Kindergarten department; including personnel, teacher training, and curriculum development work
- Increased parent involvement through regular communication, fostering a strong home-school connection and encouraging parental support in student learning.
- Enhanced teacher comprehension by utilizing diverse teaching methods and instructional materials.
Kitchen Hand and Wait Staff
Hotel Edit Yokohama
2019.08 - 2020.03
- Provided friendly customer service, cash handling, made drinks and foods
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Welcomed customers and helped determine their needs.
Wait Staff
Le Bar La Vin 52(Wine Bar Restaurant)
2016.08 - 2019.07
- Served drinks and foods to tables, took orders
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Maintained knowledge of current menu, including daily specials and wine-pairing
- Cultivated warm relationships with regular customers.
Gelato Server and Maker
Yogorino (Italian Gelato Shop)
2015.04 - 2016.08
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained new employees in proper gelato handling techniques and store procedures for seamless integration into the team.
- Greeted incoming customers and provided reliable, friendly customer service.
Education
Bachelor of Global Studies -
Sophia University
Tokyo, Japan03.2020
C2 Level Certificated - General English Course
EF Language School
Honolulu, HI02.2019
Skills
- RSA
- Quick learner
- Responsible
- Flexible and fast to adjust in different situations
- Strong multitasking
- Team Player
- Positive Attitude
Languages
English
Full Professional
Japanese
Native or Bilingual
Availability
All day any time
Timeline
Teacher Coordinator
ECC Tokyo Headquarters
2020.04 - 2024.06
Kitchen Hand and Wait Staff
Hotel Edit Yokohama
2019.08 - 2020.03
Wait Staff
Le Bar La Vin 52(Wine Bar Restaurant)
2016.08 - 2019.07
Gelato Server and Maker
Yogorino (Italian Gelato Shop)
2015.04 - 2016.08
Bachelor of Global Studies -
Sophia University
C2 Level Certificated - General English Course
EF Language School
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