Rishma Lama
Sydney,NSW
Summary
Compassionate Nursing Assistant with experience in providing support to nursing staff and delivering high-quality care to patients. Skilled in performing vital sign checks, assisting with daily living activities, and ensuring a clean and safe environment for all patients. Demonstrated ability to improve patient satisfaction through empathetic communication and efficient resolution of concerns.
Overview
2
2
years of professional experience
Work History
Assistant in Nursing
Opal Health care
Monavale, NSW
05.2023 - Current
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Monitored patient turning schedules consistently for bedsore prevention.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Administered medications as directed by registered nurse or physician.
- Provided emotional support to family members regarding end-of-life decisions.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Participated in educational programs related to nursing assistant skills development.
- Responded quickly to emergency situations involving sudden illness or injury.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Reminded patients to take prescribed medications or nutritional supplements.
Restaurant Customer Service Representative
Se Jong korean BBQ Restaurant
Carlingford, NSW
07.2022 - 05.2023
- Greeted customers upon their arrival and managed seating arrangements.
- Provided friendly, fast, and helpful customer service to all guests.
- Processed cash and card payments accurately and efficiently.
- Promptly responded to customer inquiries or complaints in a polite manner.
- Addressed customer concerns in a professional way while remaining empathetic to their needs.
- Resolved any issues that arose during meal services quickly and effectively.
- Maintained accurate records of guest orders including special requests or dietary restrictions.
- Followed up with customers after meals were served to ensure satisfaction.
- Monitored dining areas for cleanliness throughout shift.
- Checked accuracy of bills before presenting them to customers.
- Verified age identification when necessary for alcoholic beverage purchases.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Diploma - Diploma of Community Service
Victorian Institute of Education
741 George St, Haymarket NSW 200002-2024
Certificate IV - Certificate IV in Ageing Support
Victorian Institute of Education
741 George St, Haymarket NSW 200004-2023
Bachelor of Science - Nursing
Australian Catholic University
40 Edward St, North Sydney NSW 2060Skills
- Quality Assurance
- Supportive Patient Engagement
- Infection control procedures
- Delivery of Care Plans
- Collecting specimens
- Patient Lifting
- Patient-focused care
- Responding to emergencies
- Accurate record-keeping of patient information and care provided
- Working well within a multidisciplinary team
- Prioritizing tasks and managing multiple responsibilities efficiently
- Ability to assess situations, and make informed decisions
Timeline
Assistant in Nursing
Opal Health care
05.2023 - Current
Restaurant Customer Service Representative
Se Jong korean BBQ Restaurant
07.2022 - 05.2023
Diploma - Diploma of Community Service
Victorian Institute of Education
Certificate IV - Certificate IV in Ageing Support
Victorian Institute of Education
Bachelor of Science - Nursing
Australian Catholic University
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