Rishu Yadav
IT Support Engineer
Sydney,NSW
Summary
Adept IT Support Engineer with a proven track record at Interlinked, excelling in customer service and technical proficiency. Demonstrated expertise in Active Directory, O365, and network troubleshooting, alongside exceptional problem-solving abilities. Significantly improved incident resolution efficiency, showcasing a blend of strong communication skills and technical acumen.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
IT Support Engineer
Interlinked
02.2023 - Current
- Answering phone calls, resolving the incidents and service requests with excellent customer service and communication skills.
- Prioritizing and organizing incoming tickets based on different level of urgency.
- Providing End user support with Active Directory, O365, exchange online and Azure Active Directory.
- Working with mobile device management (Intune) by organizing company owned and client owned devices.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Monitoring and maintaining daily backups and mobile device management.
- Monitoring customers for incidents that require investigation, diagnosis, and resolution.
- Providing a L1/L2 support to clients remotely and onsite.
- Escalating incidents and requests beyond the scope of L1/L2 to Level 3 Support teams in a timeline manner.
Customer Service Representative
IGA Supermarket
02.2019 - 01.2023
- Answered customer inquiries regarding store policies, products and services.
- Engaged with customers and recommended products based on needs.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Maintained an organized work area to ensure efficient service to customers.
- Conducted regular inventory counts of all merchandise in the store.
- Executed markdowns on designated items according to corporate guidelines.
- Ensured that all displays were properly stocked and attractively presented.
- Demonstrated strong problem-solving skills when addressing customer
Education
The Professional Year Program - Computing/ICT
ECA
Sydney, NSW 04.2001 -
Bachelor - Information Technology
Crown Institute of Higher Education
Sydney, NSW 04.2001 -
Diploma & Advanced Diploma - Information Technology
Kingsford International Institute
Sydney, NSW 04.2001 -
Skills
Self-Driven
Versatile
Tech-Savvy
Logical Thinking
Time Management
Positive Attitude
Attention to Detail
Technology Worked On
- Remote Monitoring Tools: TeamViewer, Datto
- IT Ticketing System: AutoTask
- Communication System: Microsoft Team
- Cloud Solution: Microsoft Azure
- Mobile Device Management: Microsoft Intune
- Programming Languages: PowerShell scripting
- Platform: Microsoft Exchange/Office 365/Microsoft Active Directory
- Virtual Systems: Hyper V
- Backup Software: Windows Backup, Office 365 Backup, Altaro, IDrive
- Server Management: Azure Active Directory, Microsoft Active Directory
- Operating System: Windows, Android, Apple
- Networking: LANs/ WANs /, TCP / IP, DNS, Wireless /VPN,
- Servers: File Server, Print Server, Virtual Server, Monitoring and Management Server, Cloud Server
- Phone System:3CX
- Hardware: Routers, Switch, Server
- Printer: Fuji xerox, Canon, HP
Certification
Learning ITIL
References
Available upon request.
Timeline
Learning ITIL
07-2023
Networking Foundations: Networking Basics
07-2023
Technical Support Fundamentals
07-2023
IT Support Engineer
Interlinked
02.2023 - Current
Customer Service Representative
IGA Supermarket
02.2019 - 01.2023
The Professional Year Program - Computing/ICT
ECA
04.2001 -
Bachelor - Information Technology
Crown Institute of Higher Education
04.2001 -
Diploma & Advanced Diploma - Information Technology
Kingsford International Institute
04.2001 -
Similar Profiles
Heath PrestonHeath Preston
Head of Sales at InterlinkedHead of Sales at Interlinked
Okoro ChristopherOkoro Christopher
MANAGING DIRECTOR / CHIEF EXECUTIVE OFFICER at EUNISELL INTERLINKED PLCMANAGING DIRECTOR / CHIEF EXECUTIVE OFFICER at EUNISELL INTERLINKED PLC
Liam CotterellLiam Cotterell
Bricklayer at Southside MasonryBricklayer at Southside Masonry