Rita Gurung
201/53 McCormack Street, Manunda,QLD
Summary
Dedicated disability support worker who enjoys providing support, assistance and compassionate care to clients with diverse needs.
Overview
5
5
years of professional experience
Work History
Support Worker
ABC Care
Cairns, QLD
04.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
Housekeeping Room Attendant
Bailey Crystalbrook Collection
Cairns, QLD
06.2021 - 04.2024
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
Housekeeping Room Attendant
Harbour Lights
Cairns, QLD
02.2019 - 06.2021
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Education
Certificate III - Individual Support in Ageing And Disability
Celtic Training
Cairns, QLD11.2021
Certificate III - Hospitality
Mi Haven Training
Cairns, QLD11.2018
Skills
- Active listening
- Team Support and Collaboration
- Health and safety compliance
- Work Planning and Organization
- Professional and Courteous
- Emotional support
- Hygiene assistance
- Multitasking and Prioritizing
Reference
Shailendra Amatya, Executive housekeeping manager, Bailey Crystalbrook Collection
0433963768
Sangey Zangpo
0469173550
Timeline
Support Worker
ABC Care
04.2024 - Current
Housekeeping Room Attendant
Bailey Crystalbrook Collection
06.2021 - 04.2024
Housekeeping Room Attendant
Harbour Lights
02.2019 - 06.2021
Certificate III - Individual Support in Ageing And Disability
Celtic Training
Certificate III - Hospitality
Mi Haven Training