Rita Macri
Warrragul ,VIC
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Bin Ready Demolition. Excelled in multitasking and problem-solving, significantly enhancing client satisfaction. Demonstrated expertise in electronic filing systems and a strong ability to foster team unity. Proven track record of reliability and exceptional service delivery.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Receptionist / Manager
Bin Ready Demolition
07.2024 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Collected Type payments, processed transactions and updated relevant records.
Crew Member
McDonald’s Berwick
11.2014 - 08.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Cert || In Business - Business Administration
Merinda Park Learning And Community Centre
Cranbourne, VIC02.2015
Cert || In Retail - Retail
Merinda Park Learning And Community Centre
Victoria 06.2014
Skills
- Customer service focus
- Greeting and seating clients
- Policy enforcement
- Team building expertise
- Strong leadership
- Electronic filing systems
- Teamwork
- Customer service
- Problem-solving
- Multitasking
- Problem-solving abilities
- Reliability
Timeline
Receptionist / Manager
Bin Ready Demolition
07.2024 - 10.2024
Crew Member
McDonald’s Berwick
11.2014 - 08.2015
Cert || In Business - Business Administration
Merinda Park Learning And Community Centre
Cert || In Retail - Retail
Merinda Park Learning And Community Centre
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