Rita Zhang
South Hurstville,NSW
Summary
Accurate and dedicated Loan Processor evaluates financial documentation and promotes positive client interactions. Works exceptionally well in fast-paced environments driven by tight deadlines. Employs critical eye toward document details and customer information to avoid errors and promote efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Loan Processor
Hurstville Home Loan Centre
08.2021 - Current
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Reviewed and validated details of loan applications and closing documentation.
- Set up and completed loan submission packages.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Improved overall organizational efficiency by maintaining accurate electronic files of all mortgage-related documents within company databases.
- Increased accuracy of loan data entry by implementing a standardized template for collecting borrower information.
- Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
- Improved loan processing time by streamlining the application review process and enhancing communication with clients.
Education
Master of Business (Enterprise Resource Planning Systems) -
Victoria University
Sydney, NSW07.2019
Bachelor degree in Communication (Public Relations and Journalism) -
University of Newcastle
08.2016
Diploma in Business Administration -
PSB Academy
Singapore11.2013
Skills
- Good Responsibility & Attitude
- Teamwork
- Microsoft office software Excel, Word and PowerPoint
- Application preparation
- Underwriting knowledge
- Proficient in myCRM, Mercury, Applyonline
- Language: Mandarin & English
Accomplishments
- As committee (sub - community) of the Chinese Student Association (2015)
- Leadership Service Award. As Vice President of the Chinese Student Association 15/16 (2016)
- As committee (Department of Publicity and Planning) of the Chinese Scholars & Students Association in Singapore (2016)
References
References will be provided at the interview
Certification
- Certificate IV of Finance & Mortgage Broking
Timeline
Loan Processor
Hurstville Home Loan Centre
08.2021 - Current
Master of Business (Enterprise Resource Planning Systems) -
Victoria University
Bachelor degree in Communication (Public Relations and Journalism) -
University of Newcastle
Diploma in Business Administration -
PSB Academy
- Certificate IV of Finance & Mortgage Broking
Similar Profiles
Palpasa ShresthaPalpasa Shrestha
Registered Nurse at Hurstville Town Medical CentreRegistered Nurse at Hurstville Town Medical Centre
Bhuvana ArigelaBhuvana Arigela
Bank Officer at Axis Bank Ltd- Loan CentreBank Officer at Axis Bank Ltd- Loan Centre
Srinivas KomaraSrinivas Komara
Deputy Manager at Axis Bank Ltd- Loan CentreDeputy Manager at Axis Bank Ltd- Loan Centre